BMW of Sarasota - Service Center

A great experience Lucy explained everything very well The wait was short The communication was fantastic The waiting area is top notch with plenty of small food items and water and coffee The wait was short The communication was fantastic The waiting area is top notch with plenty of small food items and water and coffee More

I find the care given excellent. Lewis, my service advisor is terrific. He gets me done and out of there in quick time and all is taken care of. I appreciate much being able to connect with him while advisor is terrific. He gets me done and out of there in quick time and all is taken care of. I appreciate much being able to connect with him while waiting. Lewis gets the highest marks. More

Quick service given no appointment, appreciate fitting me in right before closing. Warranted handle, easy in and out Thank you! Taking covid precautions, and clean in right before closing. Warranted handle, easy in and out Thank you! Taking covid precautions, and clean More

Long turn around. Picked up my car after more than a week and a half of it being in the shop. Drove off the lot and the check tire pressure light came on. Went back immediately and they informed me there was and a half of it being in the shop. Drove off the lot and the check tire pressure light came on. Went back immediately and they informed me there was a screw in my tire. Then they tried to charge me for the tire even though it was covered under my tire warranty. Spent an extra hour and half at the dealership as they fixed it. This is the second time ive had issues with the service here. Not impressed at all. More

Derek is the best service advisor I have had. I’ve been to multiple BMW dealerships in Florida and Toronto Canada and he is by far the most helpful, professional, knowledgeable and courteous one I have had to multiple BMW dealerships in Florida and Toronto Canada and he is by far the most helpful, professional, knowledgeable and courteous one I have had More

I had a good experience overall. The service manager was friendly and courteous. He was responsive. It appears that my problem was fixed and that I am happy with the result.m friendly and courteous. He was responsive. It appears that my problem was fixed and that I am happy with the result.m More

Great dealership, staff is top notch, Great service department will definitely come to BMW of Sarasota in the future. The dealership is always clean and inviting. department will definitely come to BMW of Sarasota in the future. The dealership is always clean and inviting. More

Gregg my service advisor is top-notch he is on top of the program. He knows these cars inside and out he listens and is very understanding five stars. My only constructive criticism is that everyone on the t program. He knows these cars inside and out he listens and is very understanding five stars. My only constructive criticism is that everyone on the team needs to wear a mask and be careful your valets often do not wear a mask. More

Maria was great as always. She made sure all of my work was complete on a timely manner, and she makes sure to always deliver great customer service... was complete on a timely manner, and she makes sure to always deliver great customer service... More

How many surveys do I need to do. This is A terrible dealer valets didn’t wear mask and the one that did when he went to pick up my car didn’t put it on till after he got out of my car very deceptive an dealer valets didn’t wear mask and the one that did when he went to pick up my car didn’t put it on till after he got out of my car very deceptive and how they have you sign things when you think you’re only signing it to look over my car but you actually end up paying for stuff that you didn’t want to have done the steps offices were dirty I will never take my car there again More