BMW of Silver Spring

Ronald is awesome Ronald made our 1st BMW buying experience nothing short of amazing and may I asked simple. He negotiated with finance department and got us a lower ra Ronald made our 1st BMW buying experience nothing short of amazing and may I asked simple. He negotiated with finance department and got us a lower rate. He is extremely knowledgeable and honest salesman. If I'm need of a BMW, ask for Ronald! More

New Car - Michelle Whitehead Michelle Whitehead, Client Advisor, is well versed w/her knowledge of BMW. She asked me what I was looking for, and she was able to find my new car!! Michelle Whitehead, Client Advisor, is well versed w/her knowledge of BMW. She asked me what I was looking for, and she was able to find my new car!! There is only 1 in the country! Michelle's professionalism and attention to detail is impeccable. I would definitely recommend this dealership and Michelle to family and friends! Thanks Michelle for making my Birthday extra special! More

Thoughtful Adviser Kristina Williams at BMW of Silver Spring is one of the best Service Advisers in the organization. She was assisting me with service to my 2012 BMW v Kristina Williams at BMW of Silver Spring is one of the best Service Advisers in the organization. She was assisting me with service to my 2012 BMW vehicle and informed me the warranty expired. My Sales Adviser was also working to locate a new vehicle within my budget. I ended up purchasing a new vehicle and completing the paperwork the same day. I never went back to tell Kristina of the transaction; however, a week later, she reached out to me and said congratulations on the new car purchase. She is so sweet to take time out of her busy day and think about me. Kristina gets top ratings from me: > Pleasantness = 5 stars > Politeness = 5 stars > Information = 5 stars > Thoughtfulness = 5 stars What a Wonderful person, BMW has a terrific team. Sincerely, Valerie Austin More

Courteous, Honest, Professional I had never purchased a BMW before so I made sure to do my research and I found a perfect car for me on their website. I actually bought the car befo I had never purchased a BMW before so I made sure to do my research and I found a perfect car for me on their website. I actually bought the car before they could even take pictures and upload them to the website. Because they only had the car for a day before i bought it, they let me point out minor paint and rim repairs i would like to be fixed and took care of it for me after i purchased with no hassle at all. They gave me a loaner car for a couple days and called me when the work had been done so i could come pick it up More

Karen is the best hand's down! I will probably never go to another car dealership as long as Karen Herbert is still working as a sales person here. She is amazing! She did not was I will probably never go to another car dealership as long as Karen Herbert is still working as a sales person here. She is amazing! She did not waste my time trying to convince me to buy out of my budget and made sure I had every feature possible with the car I did purchase...all within my budget. She has exemplary customer service skills - always pleasant and willing to answer any question you could imagine with a smile. Thank you so much Karen! More

USED CAR PURCHASE My sales person Karen Herbert was great. My time spent at the dealership was short and sweet. I was able to drive away with a great certified pre-ow My sales person Karen Herbert was great. My time spent at the dealership was short and sweet. I was able to drive away with a great certified pre-owned car with the lowest miles I have seen in a while. Thanks Karen for making my experience such a pleasant one. More

Refreshing and Amazing! Karen Herbert is a salesperson that does BMW proud! Having had an awful experience with another dealership, Karen dazzled me with her knowledge and e Karen Herbert is a salesperson that does BMW proud! Having had an awful experience with another dealership, Karen dazzled me with her knowledge and experience, and the performance of BMW's vehicles. At the end of the test drives, I was converted and destined to become a member of the BMW family. More

See Jacob Jacob was honest and gave me the best deal out of multiple dealers in the area. Very responsive and high quality service. Highly recommended and hap Jacob was honest and gave me the best deal out of multiple dealers in the area. Very responsive and high quality service. Highly recommended and happy with my 240! More

Again ... Excellent Service ! We just leased our second vehicle in the past year with BMW of Silver Spring with Karen Herbert as our Sales Associate again! As we experienced last We just leased our second vehicle in the past year with BMW of Silver Spring with Karen Herbert as our Sales Associate again! As we experienced last year, the service we received from Karen and everyone at the dealership was wonderful. This is why we came back for another lease and will continue to come back for all our BMW needs! More