BMW of Silver Spring

Timely Service Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my n Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my needs on the day of service. Spot on personality. He was very attentive. More

Outstanding!!! Karen Herbert provides excellent and thorough service. It was truly a pleasure working with her and the BMW Silver Spring team. She went above and bey Karen Herbert provides excellent and thorough service. It was truly a pleasure working with her and the BMW Silver Spring team. She went above and beyond to make sure that every element of my car buying experience was painless and hassle free. Everyone was warm, inviting, and very knowledgeable! I would recommend Karen & the Silver Spring BMW team to all of my friends and family!! More

Fun purchase Caprice was very good she made me feel relaxed about the transaction. Caprice made me feel like family or a old friend she was very friendly and carin Caprice was very good she made me feel relaxed about the transaction. Caprice made me feel like family or a old friend she was very friendly and caring about what I wanted . She listened to my wants a needs instead of just putting me in any car. I will make sure to send my family and friend to Caprice for a BMW. More

easy to deal with staffs are friendly and knowledgeable, Karen herbert lead me from start to end on process, she even called me if i got home safe, really pleased, will staffs are friendly and knowledgeable, Karen herbert lead me from start to end on process, she even called me if i got home safe, really pleased, will recommend this to friends and family, More

Terrible customer service- save yourself a trip Those other reviewers must have gone to a different dealership. We are USAA members and after being contacted by the dealership to speak with them abo Those other reviewers must have gone to a different dealership. We are USAA members and after being contacted by the dealership to speak with them about a new car we subsequently went to the dealership. The sales room was not very full however, despite waiting for over 40 minutes, we did not meet with any representative as well. This was undoubtedly the worst customer service we have ever experienced buying a car and I would highly advise people to save your time, energy and money. We subsequently purchased a new 2015 X3 from the dealership in DC. Avoid this horrendous dealership. More

Excellent Experience The best car buying experience ever. Bought vehicle from hundreds of miles away, staff exceeded our expectations. They were incredible, especially Nan The best car buying experience ever. Bought vehicle from hundreds of miles away, staff exceeded our expectations. They were incredible, especially Nan and Caprice! They are worth the drive! More

A new BMW experience I just bought my first BMW (2015 X3) from BMW of Silver Spring. I am very happy with my purchase experience with Karen Herbert, sales representative. I just bought my first BMW (2015 X3) from BMW of Silver Spring. I am very happy with my purchase experience with Karen Herbert, sales representative. She is honest, helpful, efficient and professional and never pushy. We also had a pleasant business transaction to finalize the purchase with the financial staff. The purchase price is good and there are no hidden costs. Karen helped to go through our need and made a direct factory order to fit our preference. The whole process including the waiting time took less than four weeks. In doing the factory order, we got the color and options that fit our need and saved money on items in some existing cars, which we do not want. We are pleased with the whole process and will go back to the same dealer and Karen again when I need to purchase another BMW. I highly recommend Karen Herbert and BMW of Silver Spring to anyone who is interested in a BMW. J. Yang More

Great Experience i came in to buy a very practical car for me and my wife after a couple of test drives and making final decision i picked the only car that made me i came in to buy a very practical car for me and my wife after a couple of test drives and making final decision i picked the only car that made me happy.. My sales person wasn't pushy nor was she at all in a rush ..She made me feel comfortable and at ease.. Thx Caprice for such a warm and inviting experience. I will tell all my friends and family members about your warm and inventing touch .. i never felt pushed or rushed ..You made me feel like family. More

Experienced Service Advisor Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. He has an extensive knowledge on BMW automobiles, and his open-minded approach could not be overestimated. Lots of work and little talk. Deliver results and move on. That's Thomas Grant's way More