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BMW of Silver Spring
Silver Spring, MD
4,170 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,170 reviews
December 26, 2013
Wonderful service. Was very attentive and followed up well. I am very excited with the car. Thank you once again. Always felt welcomed whenever I stepped in the door. Karen and Nan went above and beyond well. I am very excited with the car. Thank you once again. Always felt welcomed whenever I stepped in the door. Karen and Nan went above and beyond to make the whole car buying process feel as comfortable as possible. More
by pro1281
Employees Worked With
Karen Herbert
December 23, 2013
I bought my used BMW with Mr. Alexis who is an excellent sales person and who is very competent at his job. He knows his BMW brand of car and made it very easy for me when I bought my car. I will go to sales person and who is very competent at his job. He knows his BMW brand of car and made it very easy for me when I bought my car. I will go to Mr. Alexis again and again, he's an excellent salesperson. More
by jewie50
Employees Worked With
Mr. Andy Alexis
December 23, 2013
Wonderful experience and will recommend again ! The professionalism and courtesy was great and the dealership did a great job with customer service. Will definitely recommend to anyone who wants a BMW professionalism and courtesy was great and the dealership did a great job with customer service. Will definitely recommend to anyone who wants a BMW. Thanks More
by tanaimlee
Employees Worked With
Andy Alexis
December 22, 2013
After paying $4000+ for an extended warranty that "is exactly as the original warranty, bumper to bumper and covers all", this dealer weasled out of 3 of 4 service visits claiming "not covered". On "is exactly as the original warranty, bumper to bumper and covers all", this dealer weasled out of 3 of 4 service visits claiming "not covered". On top of that their Techs kept my car for over a month at one time to clear some noise from engine, OVER A MONTH! Lately they did some repair work and charged me over $1100.00 for it. This turned to be a recall and BMW North America contacted me to get in touch with dealer for a refund, this dealer rejected refund citing that since this is a federally mandated recal it has nothing to do with them and I have to contact BMW. This dealer is trouble and a waste of time and money, stay away! More
by Marylander10
Employees Worked With
December 17, 2013
I had the best experience at this dealership. Everything went so smooth. I only went to look at a car. I left with said vehicle. It was effortless. Stop by and ask for Karen Herbert! Thank you Kare went so smooth. I only went to look at a car. I left with said vehicle. It was effortless. Stop by and ask for Karen Herbert! Thank you Karen. More
by bijouxjewel
Employees Worked With
Karen Herbert
December 16, 2013
Mr. Alexis is a very professional sales person and he knows his job, his expertise is exquisite and he is well versed in the product of BMW. I've bought a total of 3 cars from Mr. Alexis. I like this d knows his job, his expertise is exquisite and he is well versed in the product of BMW. I've bought a total of 3 cars from Mr. Alexis. I like this dealership and feel that I am given utmost attention when I've purchased my vehicles. I will use this dealership and Mr. Alexis everytime I need to purchase a car. More
by Jolly158
Employees Worked With
Andy Alexis
December 14, 2013
Andy Alexis is extremely professional, attentive and easy to work with. He pays special attention to the needs of his customers and does not oversell. He makes sure that you get exactly what you want and i to work with. He pays special attention to the needs of his customers and does not oversell. He makes sure that you get exactly what you want and is also extremely knowledgable about BMWs. I have purchased 4 BMWs from Andy and each time was a breeze. He is flexible in his approach and goes above and beyond to accommodate special circumstances. For example, I was out of the country but I really wanted to purchase an X3 for the winter. He emailed pictures, specifications and lease/purchase options and details to me. The process of buying the X3 was awesome. I highly recommend Andy Alexis when you are looking to buy your next BMW! More
by delcin10
Employees Worked With
Andy Alexis
December 10, 2013
Excellent service from Andy Alexis during my BMW purchase experiences. Thomas Grant is also excellent in providing the service needs of my car when required. experiences. Thomas Grant is also excellent in providing the service needs of my car when required. More
by abtyson
Employees Worked With
Andy Alexis, Thomas Grant
December 10, 2013
Karen Herbert from the BMW of Silver Spring was one of the most honest salesperson I had ever dealt with. I live in Gaithersburg and could've easily chosen a closer dealership, but drove the extra miles b the most honest salesperson I had ever dealt with. I live in Gaithersburg and could've easily chosen a closer dealership, but drove the extra miles because of how helpful and to the point she was over the phone during our first conversation. Even once we actually met she made what usually is a hard experience very simple and easy. She gave us all the details we needed to make an accurate decision and stayed in our ideal price range. If I ever needed to purchase another BMW in the future I would make sure it is from Karen. More
by Nnasir
Employees Worked With
Karen Herbert
