BMW of Silver Spring

Samantha was pleasure to deal with during my purchase of a used vehicle at the BMW of Silver Spring dealership. I wanted to look at a particular car and she had it ready when I arrived for my appointment. a used vehicle at the BMW of Silver Spring dealership. I wanted to look at a particular car and she had it ready when I arrived for my appointment. She was very knowledgeable and patient as I evaluated the vehicle and made the decision to purchase. When I arrived to pick up the vehicle, it was detailed, full of gas and ready to go. Samantha and the entire staff were very pleasant, making this a great experience. I would highly recommend Samantha (Sam) and this dealership. More

I was on the hunt for a demo-dealer driven 2011 535i xDrive. The price at Silver Spring was one of the lowest I've saw when doing my reseach. I found a car at BWM Silver Spring on BMW Certified Pre-Ow xDrive. The price at Silver Spring was one of the lowest I've saw when doing my reseach. I found a car at BWM Silver Spring on BMW Certified Pre-Owned website, inquired, and was contacted almost immediately by Lonnie (Sales). He was able to provide me with additional photos and answer my questions about the car. Unfortuntely for Lonnie and Silver Spring, I found a car to my liking a little closer to home (Milwaukee). Anyway, although my experience with the dealership/Lonnie was over the phone and via email, I was given a great service and a good comfort feeling. Chris from Milwaukee. More

First let me say that I thouroughly enjoyed working with Conrad Connor, my client advisor. Never have I had such an enjoyable car purchase experience. I should have bought all of my cars here!!! Mr. Conn Conrad Connor, my client advisor. Never have I had such an enjoyable car purchase experience. I should have bought all of my cars here!!! Mr. Connor was wonderful in that he was knowledgeable about what was going on and put both my wife and I at ease. Conrad also reintroduced me to Joe Diss in the service area who in the past helped me with my service isses on another BMW I owned (sorry I didn't buy that from you guys). Again this was a wonderful purchase experience and I really appreciate what Conrad and Joe did for me. More

I absolutley LOVE my BMW Silver Spring service team. Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagu Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagues as well. When Joe can't get to me, I love the fact that his colleagues step right in and get me going. It's a well oiled machine and I love it! Thanks BMW Silver Spring for making my experience with you AWESOME each and every time I come in. More

PERFECTLY SATISFIED WITH THE PURCHASE OF AN X5 BMW 2012. I RECOMMEND THE SALES PERSON LONNIE OVERBY FOR THE CUSTOMER NEEDS AND TIM DUNCAN FOR HIS SUPPORT IN FINANCIAL MATERS. SINCE WE JUST ARRIVED IN USA, I RECOMMEND THE SALES PERSON LONNIE OVERBY FOR THE CUSTOMER NEEDS AND TIM DUNCAN FOR HIS SUPPORT IN FINANCIAL MATERS. SINCE WE JUST ARRIVED IN USA, JUST A MONTH AGO, EVERYBODY TREATED US WITH PATIENCE AND EXPLAINED US WHAT TO DO STEP BY STEP. More

In my opinion, Mr. Overby is a top rated saleman. He is a In my opinion, Mr. Overby is a top rated saleman. He is a people's person and very knowledgable about the product. He sold me my first one in 2001 a In my opinion, Mr. Overby is a top rated saleman. He is a people's person and very knowledgable about the product. He sold me my first one in 2001 and departed from the dealership shortly afterward. When I found out that he had returned, I wasted little time in connecting with him to purchase my 2012 X5. I will continue to refer anyone interested in purchasing a BMW to him. I would reccommend that management use Mr. Overby as an instructor to teach/train new sales persons. From a very satisfied customer: Charles Baynard; 301-332-6078. More

I had been looking at BMW X5 for two months. I made my inquiries and wanted to go on a test drive. I was hopeful that I would not encounter a negative pushy sales person. I was pleased to find Manny El’ b inquiries and wanted to go on a test drive. I was hopeful that I would not encounter a negative pushy sales person. I was pleased to find Manny El’ baltimy at BMW of Silver Spring he was accommodating, fully informed and enthusiastic, and never pressuring me to buy. From start to finish Manny was attentive, well-informed, obliging and he was respectful of my time. In the DC metro area we have Seven BMW dealers to choose from, some close to work, some close to home. I had been in contact with a few dealerships, was not empressed with their phone skills and their lack of information. Ultimately my sales experience with Manny made my decision to buy from BMW of Silver Spring. I got the price I wanted, so if you’re in the market for a BMW, give them a call. I'm just pleased with my experience, and did not want a good deed to go unnoticed. Right now I'm having way too much fun in my 2008 BMW X5, call Manny will help you find the car that makes you happy. . More

I took a chance using this dealer to buy a CPO 09 525xi from CT, and driving down to personally pick it up relying on pictures, web info, and dealer reputation. I had seen their trong reviews on this site from CT, and driving down to personally pick it up relying on pictures, web info, and dealer reputation. I had seen their trong reviews on this site, and as an aid to others, I can confirm that the service pre-sale and at the pick-up was first class, thorough and professional. The car was ready, clean and met my high) expectations. No surprises! It may seem like aleap of faith to buy a car form a remote dealer, but I was prepared to do that from any number of out-of-area dealers who had what I wanted, and then either have it shipped if close enough or pick it up, as I did in this case, relying on the strong BMW branding and knowing their dealers would have to meet or exceed BMW's high standards. And that was more than true with my salesman, Jacob, manager, Rick, and finaince/admin expert, Tim. I couldn't have been happier or more satisfied with my experience. John (Westport, CT) More

I recently purchased a used non-certified BMW 3 series from a dealership in Maryland that didn’t offer certified BMW’s. That was my “BIG MISTAKE” they sold me a lemon. After diving it for 3 months and n from a dealership in Maryland that didn’t offer certified BMW’s. That was my “BIG MISTAKE” they sold me a lemon. After diving it for 3 months and not getting any help from the dealer I purchased the car from. I became determined to get rid of this annoyance. So I call a local BMW dealer and drove it to BMW of Silver Spring to get an estimate of the needed work. It was here where I met Rick Lopez one of the sales managers. He could tell that I was aggravated and he asked to hear my story. I told Mr. Lopez “Rick” I looking to get rid of my 3 series. With that said he took me out to their lot with no pressure. He introduce me to Manny a salesman who helped me find the car that I wanted based on my needs of my family. This time it was a BMW certified. Manny took his time to show me everything on the car and took me out for a test drive. What made Rick and Manny and the dealership so exceptional was the fact that they all cared for my needs as a team. They all worked very hard find me certified 335i. Manny took his time to explain to me all the features of the vehicle and I do mean all. He was a professional gentleman who did not pressure me or make me feel “amateurish”. They were all very polite, patience, and most important HONEST down to the finance manager Joanna. She did not pressure me and answer all my questions.. I recommend anyone that is looking to purchase a new or certified BMW to go see Rick Lopez and his team at BMW of Silver Spring. They saved me from an extremely horrible experience that I had, gave me advice on how to deal with that bad dealership, all to help me get the car I wanted. If it wasn't for them I would be without a working car. They made my car purchasing experience very exciting and enjoyable. I can honestly say that I look forward to purchasing another car through BMW of Silver Spring. Not because of the price but because of his integrity, honesty, and passion. Thank you guys for your help and service, I came into BMW of Silver Spring with a bad car and drove off with a great car and a great friend! More

I don't normally write reviews for sales people, unless my experience has been exceptional or very bad and my experience with BMW of Silver Spring has been second to none. BMW of Silver Spring owes it to my experience has been exceptional or very bad and my experience with BMW of Silver Spring has been second to none. BMW of Silver Spring owes it to the sales manager Rick Lopez and my sale advisor Chris Allen for absolutely OUTSTANDING customer service. Since I first started looking for a 2008 535xi both Chris and Rick always went the extra mile to make sure my buying experience was an exceptional one. They have always been very pleasant and accommodating to my needs. Sometimes I neglected to reply to their emails, but they somehow convince me to come to the dealership. When I got there they kept their promises the 5 series was beautiful clean and just perfect and never any surprises. In the past I rarely bought from the same dealership twice in a row because I never found one I liked. However, BMW of Silver Spring has won my business because of my buying experience. This is due wholly to the efforts of Rick Lopez and Chris Allen. I will continue to buy BMW vehicles as long as they are working at BMW of Silver Spring. Well done Rick & Chris I've written to BMW of North America about your outstanding professionalism. More