BMW of Silver Spring

Our recent experience buying a new car at BMW of Silver Spring was one of the most pleasant experiences we have had. We worked with Conrad Connor, Client Advisor, and Michael Bolgar, New Vehicle Sales Mana Spring was one of the most pleasant experiences we have had. We worked with Conrad Connor, Client Advisor, and Michael Bolgar, New Vehicle Sales Manager. On our first visit there they provided us with all the information we needed and attractive offers on the cars that interested us, but without any pressure whatsoever to make an immediate decision. That, and some background research, allowed us to make an informed counter offer the next morning. We had the deal sealed and picked up the car that evening. All fees were disclosed upfront and there were no nasty surprises in terms of expensive dealer installed options. Indeed, the dealership provided floor mats, which don’t come with the car, for free, as well as a full tank of gas. The whole experience was very gratifying and an immense relief after our nasty experience at another dealership three days earlier (BMW of Towson did not honor pricing that they had confirmed the previous day by e-mail that they would and tried instead the old routine of “let me talk to my manager and work out the best deal”, asked us to pay $50 for gas and even tried to get us to pay $100 for inflating the tires with nitrogen—of course the floor mats were a $155 paid add-on). All told, on the basis of my experience there, I would very highly recommend BMW of Silver Spring to anyone that fancies themselves in a “Bimmer”. More

This was the first car we've purchased since we bought our last BMW in 1988 (count'em 24 years) and were a little nervous since technology has changed so much. We were completely satisfied with our exper our last BMW in 1988 (count'em 24 years) and were a little nervous since technology has changed so much. We were completely satisfied with our experience. When I told Jacob the features we wanted in a car, he figured out what packages we needed to purchase to obtain those features without any duplication which saved us several thousand dollars. When we went to pick up the car Jacob took the time to go over all the new features and how they worked. He even set up the navigation system and Sirrus radio for us. After the sale, he coordinated with the parts department (which was closed when we picked up the car) to have some items we wanted shipped to us. If he had other customers, we never realized it because his focus was just on us and making sure we were comfortable with our new car. Joanna, in the financing department was also very helpful with what options were available and we were able to obtain an amazing financing rate (better than our credit union offered). We will return to BMW of Silver Spring and recommend it to our friends and neighbors. More

I came to BMW of Silver Spring a few weeks ago while researching the BMW end of year specials. I had already visited another BMW dealership in Montgomery County and did not have a pleasant experience. researching the BMW end of year specials. I had already visited another BMW dealership in Montgomery County and did not have a pleasant experience. Michael K was very friendly and proactive in finding a lease strategy that fit my needs. He understood I needed a few weeks to take care of some business prior to coming back to finalize the deal and followed-up with me periodically. He was responsive to all my requests and questions throughout this process. The finance department at BMW of Silver Spring was also courteous and helpful. Joanna was excellent at explaining various options for me to consider without being pushy. All in all this was the best car buying experience I've ever had. More

I don't normally write reviews, but my service was so exceptional with my sales person Conrad Connor that I decided to write a review. Mr. Connor provided OUTSTANDING customer service. I totalled my o exceptional with my sales person Conrad Connor that I decided to write a review. Mr. Connor provided OUTSTANDING customer service. I totalled my old BMW and was in a market for a car, but had no idea I would be buying a car on that day. I really wanted to shop around to make sure I was getting the best deal I could get out there. Mr. Connor took his time helping me research the car I was interested and gave me all the information I needed to make a sound decision. He was very pleasant and accommodating to my needs. I felt like I should not buy the first car I saw but Mr. Connor showed me all the benefits of the 528xi and compared what I would be getting from the other dealerships around the area for the same car. He spent a lot of time doing all the leg work for me to make sure I was comfortable with my final decision. I was there almost all day. Because of my excellent experience, I will definitely be a repeat customer at Silver Spring of BMW. More

Samantha was pleasure to deal with during my purchase of a used vehicle at the BMW of Silver Spring dealership. I wanted to look at a particular car and she had it ready when I arrived for my appointment. a used vehicle at the BMW of Silver Spring dealership. I wanted to look at a particular car and she had it ready when I arrived for my appointment. She was very knowledgeable and patient as I evaluated the vehicle and made the decision to purchase. When I arrived to pick up the vehicle, it was detailed, full of gas and ready to go. Samantha and the entire staff were very pleasant, making this a great experience. I would highly recommend Samantha (Sam) and this dealership. More

I was on the hunt for a demo-dealer driven 2011 535i xDrive. The price at Silver Spring was one of the lowest I've saw when doing my reseach. I found a car at BWM Silver Spring on BMW Certified Pre-Ow xDrive. The price at Silver Spring was one of the lowest I've saw when doing my reseach. I found a car at BWM Silver Spring on BMW Certified Pre-Owned website, inquired, and was contacted almost immediately by Lonnie (Sales). He was able to provide me with additional photos and answer my questions about the car. Unfortuntely for Lonnie and Silver Spring, I found a car to my liking a little closer to home (Milwaukee). Anyway, although my experience with the dealership/Lonnie was over the phone and via email, I was given a great service and a good comfort feeling. Chris from Milwaukee. More

First let me say that I thouroughly enjoyed working with Conrad Connor, my client advisor. Never have I had such an enjoyable car purchase experience. I should have bought all of my cars here!!! Mr. Conn Conrad Connor, my client advisor. Never have I had such an enjoyable car purchase experience. I should have bought all of my cars here!!! Mr. Connor was wonderful in that he was knowledgeable about what was going on and put both my wife and I at ease. Conrad also reintroduced me to Joe Diss in the service area who in the past helped me with my service isses on another BMW I owned (sorry I didn't buy that from you guys). Again this was a wonderful purchase experience and I really appreciate what Conrad and Joe did for me. More

I absolutley LOVE my BMW Silver Spring service team. Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagu Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagues as well. When Joe can't get to me, I love the fact that his colleagues step right in and get me going. It's a well oiled machine and I love it! Thanks BMW Silver Spring for making my experience with you AWESOME each and every time I come in. More

PERFECTLY SATISFIED WITH THE PURCHASE OF AN X5 BMW 2012. I RECOMMEND THE SALES PERSON LONNIE OVERBY FOR THE CUSTOMER NEEDS AND TIM DUNCAN FOR HIS SUPPORT IN FINANCIAL MATERS. SINCE WE JUST ARRIVED IN USA, I RECOMMEND THE SALES PERSON LONNIE OVERBY FOR THE CUSTOMER NEEDS AND TIM DUNCAN FOR HIS SUPPORT IN FINANCIAL MATERS. SINCE WE JUST ARRIVED IN USA, JUST A MONTH AGO, EVERYBODY TREATED US WITH PATIENCE AND EXPLAINED US WHAT TO DO STEP BY STEP. More

In my opinion, Mr. Overby is a top rated saleman. He is a In my opinion, Mr. Overby is a top rated saleman. He is a people's person and very knowledgable about the product. He sold me my first one in 2001 a In my opinion, Mr. Overby is a top rated saleman. He is a people's person and very knowledgable about the product. He sold me my first one in 2001 and departed from the dealership shortly afterward. When I found out that he had returned, I wasted little time in connecting with him to purchase my 2012 X5. I will continue to refer anyone interested in purchasing a BMW to him. I would reccommend that management use Mr. Overby as an instructor to teach/train new sales persons. From a very satisfied customer: Charles Baynard; 301-332-6078. More