BMW of Silver Spring

Quality service at a dealership is much like any other business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pr business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pre-owned X5. During the sales process, Eric was responsive but never pushy. I am a retired business executive with substantial negotiation experience. Any of the smarmy short-term sales techniques would have driven me away fast. Eric facilitated the negotiation in a professional, respectful, and ultimately satisfactory manner. Not spending a lot of time in Silver Spring (I live in NOVA) was a condition of the deal for me. Eric promised to get me in and out in two hours and he delivered on that. During the time when we were waiting in queue, Eric used the time to orient me to the vehicle's tech. I've taught and teach executives, graduate students, and groups up to one thousand people. I value clear, concise, concrete information and Eric delivered that perfectly while orienting me to the vehicle. From our email, phone conversations, and from the time he met me at the door of the dealership, Eric's comportment was the perfect integration of customer service and friendliness. He was never glib nor was he ever stiff. I wasn't looking forward to the car buying experience. Eric made it a joy for me. Finally, my experience was greatly assisted by the efficient way in which Steve conducted the financing. Similar to Eric, Steve's approach and comportment were perfect for me. He took explicitly and implicit signals from me and we completed the process promptly. More

I had a great experience. I leased my X4 three years ago and today I purchased my vehicle. Desirea was excellent and very professional. The finance department made my lease to I leased my X4 three years ago and today I purchased my vehicle. Desirea was excellent and very professional. The finance department made my lease to purchase process simple and I was very impressed with the dealership. I plan to have all of my service done at BMW of Silver Spring. More

Scott was a knowledgeable and communicative throughout the process. He was easy going and readily reachable. the process. He was easy going and readily reachable. More

Great service. I will recommend BMW of Silver Spring to all of my friends and acquaintances. I will recommend BMW of Silver Spring to all of my friends and acquaintances. More

would like to express my gratitude for the excellent service provided by Mr. Miguel Méndez at the BMW dealership. From the very beginning, he demonstrated a professional, friendly, and attentive attitud service provided by Mr. Miguel Méndez at the BMW dealership. From the very beginning, he demonstrated a professional, friendly, and attentive attitude, ensuring all my questions were answered and guiding me through the entire process with patience and expertise. His commitment to customer satisfaction was evident in every detail, making the purchasing experience smooth and enjoyable. Thanks to his advice, I was able to make an informed decision, and I am very satisfied with my purchase. I highly recommend Mr. Méndez to anyone seeking personalized, high-quality service at BMW. Definitely a five-star experience! More

David Strassman and Amit Thanki were simply amazing. Their knowledge and expertise of the product was second to none. Their knowledge and expertise of the product was second to none. More

I had a great experience with this salesman and the dealership and I love my new car ! dealership and I love my new car ! More

The dealership is easily accessible from Route 29. The facility is clean and comfortable. The front desk representative was very helpful and cordial The facility is clean and comfortable. The front desk representative was very helpful and cordial More

During my inquire and Prior to visiting the store Abiiola was very addictive it always reply back to my texts. When arriving to my appointment, he was patient and able to answer every question and able to a was very addictive it always reply back to my texts. When arriving to my appointment, he was patient and able to answer every question and able to answer as I went back-and-forth, about which car I want it and even help me with test driving two different vehicles to make a final decision. The financial part was quick and easy, no high-pressure sales. To top it off, Amit was there to help me explore all the new features of the car. I was very, very impressed with my experience and with these two gentlemen. This was by far the best experience I could’ve had, and I left very pleased with my vehicle and the service I received. More

Didn’t do a lot of the typical annoying car sales tactics, which was good tactics, which was good More