BMW of Silver Spring

Abiola was responsive and facilitated the buying. He brought the particular car from Baltimore so we could test drive. We had to wait sometime to do the paper work and Bridgett jumped in to finish it He brought the particular car from Baltimore so we could test drive. We had to wait sometime to do the paper work and Bridgett jumped in to finish it. After buying the car, Amit was super helpful to understand all Apps and gizmos that come with the car. Kudos to him. Only suggestion - to provide some snacks for customers waiting like many other dealers😊 More

Good staff but outstanding car sales person Edwin Melendez …. Very professional and a positive attitude Melendez …. Very professional and a positive attitude More

Edwin M, was so patient, helpful & professional he made sure my expectations were met! He kept in contact with me and updated me while my car was in production! He is just one of a kind! I appreciated his sure my expectations were met! He kept in contact with me and updated me while my car was in production! He is just one of a kind! I appreciated his honesty! More

Eric and Naeim went above and beyond to make my car-buying experience seamless and enjoyable. They stayed late to ensure everything was perfect and truly made me feel like they were on my side. The car-buying experience seamless and enjoyable. They stayed late to ensure everything was perfect and truly made me feel like they were on my side. Their professionalism, patience, and dedication made all the difference. Highly recommend working with them! More

My wife drove out of the Silver Spring BMW in her new 550e very happy!! Kan Zhou, our sales representative, worked with us throughout the process to find the right fit for our requirements. With 2025 mod 550e very happy!! Kan Zhou, our sales representative, worked with us throughout the process to find the right fit for our requirements. With 2025 models scarce, demand high, and potential tariff increases introducing uncertainty, he scoured the expanded area for a BMW to meet her needs. Working with his dealership manager, we came away with an awesome BMW at a fair price. Kan definitely knows the car business and extremely knowledgeable on all technical aspects of his product lines. A 👍to Kan Zhou and Silver Spring BMW! More

Very professional and easy to deal with, great experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. More

The purchase of this car was not easy, as it wasn't planned and the color I wanted for the replacement was not available. The car was delayed for quite a while. Desirea was always patient and provide planned and the color I wanted for the replacement was not available. The car was delayed for quite a while. Desirea was always patient and provided professional guidance through the purchase process, but more importantly, she was steady and professional as the car was delayed by the factory and we were irritated and disappointed. We enjoyed working with her, as she always brought a smile and quick and accurate response to our inquiries. Finally, right after getting the car, we couldn't get it to charge and returned to the service area with pictures to try to diagnose the problem. The service department said the lights indicated an error of some sort, and we would have to bring the car in for diagnostics. Desirea took a look and said she thought the amperage on the car was probably too high for the outlet we were using at our house and she lowered the setting on the car. Voila! She was better than the service technicians! She was right!!! More

Previously provided rating. I loved my experience and the people I worked with at Silver BMW. I loved my experience and the people I worked with at Silver BMW. More

I was very impressed by the customer service I received at this dealership. Desirea made the car-buying purchasing very easy and was always happy to answer my questions. Amit spent over an hour with me sho at this dealership. Desirea made the car-buying purchasing very easy and was always happy to answer my questions. Amit spent over an hour with me showing the features of my new car, he is super knowledgeable and passionate about the car. More

I would like to express my sincere gratitude to Edwin Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A week ago, I was involved in an accident involving my 2021 BMW M340i, which fortunately resulted in my survival. Consequently, I felt compelled to rent a vehicle for several days, which heightened my concerns about safety. In response to this situation, I embarked on a new journey a few days after the accident to acquire a new vehicle. Edwin’s attentiveness and dedication were evident throughout the process. He diligently listened to my requirements and diligently worked to facilitate the purchase. Today, I am as content with my 2021 BMW M2 as I was with my previous one. I am deeply appreciative of Edwin’s honesty, integrity, and exceptional service. I wholeheartedly recommend him to anyone seeking a trustworthy and reliable automotive experience. More