BMW of Silver Spring - Service Center

Delvin makes you his top priority I have recently purchased a new vehicle and had a good experience. Many times a service team can be the reason you come back to to do business. Delv I have recently purchased a new vehicle and had a good experience. Many times a service team can be the reason you come back to to do business. Delvin and his team geeeted me, took my concern and addressed it with ease. His attention to detail, timeliness, and profecionalism were 10+. His way to resolve and allow me to see clear options were without a doubt what sets the future tone knowing he cares about his and his teams level of work. Thank you for the great customer Service and great experience. Horacio in parts always has a smile on his face and when you are looking for parts or accessories he is responsive both on the phone and in person. PS upon receiving my car back, I noticed what a good wash job someone did. That is special since most places leave water spots and or don’t note that your car was cleaner when you dropped it off. Spectacular team here !!! Cheers 🍻Paris More

Getting my Car Serviced Brenton’s help is always kind, professional, and knowledgeable. He provides the information I need and stays in contact with me about my cars servic Brenton’s help is always kind, professional, and knowledgeable. He provides the information I need and stays in contact with me about my cars service. More

Melvin is awesome Ive been dealing with BMW SS and Melvin for 5+ years now. Super friendly, sets up my loaners before I get there and keeps me up to date on progress fo Ive been dealing with BMW SS and Melvin for 5+ years now. Super friendly, sets up my loaners before I get there and keeps me up to date on progress for repairs. I can email or call him to schedule as well. Very easy to deal with and keep my fleet of M3s up to date on warranty/recalls. Thanks Melvin, Eric W. More

Very helpful and knowledgeable Brent was very helpful and knowledgeable. He was also very patient and kind in his explanation. I would definitely go back to him regarding advice esp Brent was very helpful and knowledgeable. He was also very patient and kind in his explanation. I would definitely go back to him regarding advice especially when discussing a car for heavy commuting needs. More

My car guy Thank you Brenton for the amazing loaner car! The service took less than one day and I was sad to return it. I am a Year out from upgrading but will Thank you Brenton for the amazing loaner car! The service took less than one day and I was sad to return it. I am a Year out from upgrading but will remain loyal to the brand based on service alone. Thanks again for being the coolest! More

Simple Had a situation with my car and they were able to figure out issue within half an hour without me making an official appointment. They also had a loan Had a situation with my car and they were able to figure out issue within half an hour without me making an official appointment. They also had a loaner delivered to my house within 24 hours. Same model also which was extremely helpful. They have kept me up to date with where they are with the car and overal a very easy situation for what could have been a very difficult one. More

BMW Silver Spring Service Kristina is professional. She continues to give excellent customer service. She listens and is always helpful. This enhances the overall customer e Kristina is professional. She continues to give excellent customer service. She listens and is always helpful. This enhances the overall customer experience. Thanks Kristina Your service is much appreciated! More

Not Just BMW-4-Life... BMW of Silver Spring 4 Life!!! Buying a car is a bit like selecting a school for your only child. You want the best so you do tons of research… Only to later realize that no matter Buying a car is a bit like selecting a school for your only child. You want the best so you do tons of research… Only to later realize that no matter what the stats are on the school, your child’s experience all boils down to their relationship with their teacher, whom you never meet until they’re enrolled. I don’t care how great a car is – and BMWs are without compare the cream of the crop – your experience with your car all boils down to your experience with your service advisor, whom you never meet until after you’ve already bought the car. Believe me, I’ve had past cars “enrolled in the wrong schools” – and it is NOT pretty. That’s one of the reasons I no longer drive a Mercedes. And that’s why even though I bought my BMW convertible at another area dealership, I will only ever bring it to be serviced at BMW of Silver Spring – well, with one caveat: as long as Brenton Anderson works here. Brenton is the epitome of professionalism and a sheer pleasure to work with. I truly look forward to bringing my BMW to him because I know he’ll provide prompt, knowledgeable, efficient, responsive and trust-worthy service. I contacted him at the last minute before driving to Maine this summer so that my car could have a "summer service checkup" (a complimentary service that the dealership had sent me an email about weeks earlier) and he was able to squeeze my car into the line up so that I could take off with the only care on my mind being what music I'll listen to for the next 10+ hours. If a company's employees are its most valuable resource, Brenton is downright gem! More

Best Service BMW I started coming to this location after not being happy at another BMW dealer. I found this location to be more courteous and they have more bed side I started coming to this location after not being happy at another BMW dealer. I found this location to be more courteous and they have more bed side manners. They take the time to listen to me when I explain what is going on with the car. I am always pleased with my service advisor and trust that my car is in good hands while I wait or leave it there. Every issue that I have had with my car they have always fixed. My car is always given back to me freshly cleaned and looks really nice.................... I will continue to go back to the Silver Spring location as I find this location to be the best in the area.................. More

Thank you I have had the opportunity to work twice with Mr. Green and am thoroughly satisfied to have him as my service rep. He keeps in the loop through every I have had the opportunity to work twice with Mr. Green and am thoroughly satisfied to have him as my service rep. He keeps in the loop through every step of whatever the reason is that I bring my car in for,, More