BMW of Silver Spring - Service Center

Best Service BMW I started coming to this location after not being happy at another BMW dealer. I found this location to be more courteous and they have more bed side I started coming to this location after not being happy at another BMW dealer. I found this location to be more courteous and they have more bed side manners. They take the time to listen to me when I explain what is going on with the car. I am always pleased with my service advisor and trust that my car is in good hands while I wait or leave it there. Every issue that I have had with my car they have always fixed. My car is always given back to me freshly cleaned and looks really nice.................... I will continue to go back to the Silver Spring location as I find this location to be the best in the area.................. More

Thank you I have had the opportunity to work twice with Mr. Green and am thoroughly satisfied to have him as my service rep. He keeps in the loop through every I have had the opportunity to work twice with Mr. Green and am thoroughly satisfied to have him as my service rep. He keeps in the loop through every step of whatever the reason is that I bring my car in for,, More

Always an Awesome Experience! From the day I purchased my car to all of my service appointments over the past 6 years, I have had nothing but super awesome experience, in addition From the day I purchased my car to all of my service appointments over the past 6 years, I have had nothing but super awesome experience, in addition to fabulous Service Manager, Miss Rachael Rae! I just asked her to please never leave! Thank you Rachael and Thank you BMW of Silver Spring for taking care of my vehicle! More

Fixing 2011 X5 35d Kristina Williams Was extremely helpful. She went above and beyond to resolve the multiple problems in the car. This was under extended warranty and s Kristina Williams Was extremely helpful. She went above and beyond to resolve the multiple problems in the car. This was under extended warranty and she had to deal with the insurance company which I can imagine was frustrating. Yet she took care of it without bothering me and was very curtious during the process. Excellent service and very competent service advisor (Kristina Williams) More

Quick and easy I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure a BMW loaner vehicle. I received a call midday that repairs were complete. It turned out to be a wheel bearing that failed. More

Outstanding Adviser Service Mrs. Kristina Williams, Service Adviser, at BMW of Silver Spring is Outstanding. She schedules my vehicle maintenance and the repairs are always pe Mrs. Kristina Williams, Service Adviser, at BMW of Silver Spring is Outstanding. She schedules my vehicle maintenance and the repairs are always performed in a timely manner. Kristina explains the problem and the work necessary to keep my car running smoothly. I notice my car is always clean when it is returned from the Dealer's workshop. Kristina gets a 5 star rating for being professional, knowledgeable, and a wonderful person. Thanks alot, Valerie Austin More

Excellent Dealer and very helpful staff From the moment You arrive every one is helpful and very professional. I’ve been coming to this dealer for service for severeral years and have never From the moment You arrive every one is helpful and very professional. I’ve been coming to this dealer for service for severeral years and have never had a bad experience. My last couple visits I have work with Rachel and she goes above and beyond to make sure you are satisfied. She has been more than helpful. I have had BMW Msport parts installed from here and the work has been Excellent!!! More

Extreme Professionalism Melvin Baliao is my BMW Service rep. Melvin kept me updated with the status and he provided me a list of recommended must fix and those that could po Melvin Baliao is my BMW Service rep. Melvin kept me updated with the status and he provided me a list of recommended must fix and those that could potentially be resolved another time. Melvin very responsive in answering all my request. I'm most pleased!!!! Dona More

Airbag Recall RACHEL RHEA IS THE BEST SERVICE ADVISOR SOUTH OF THE BORDER. If you don’t use Rachel then you should t be coming. She deserves a raise!!!!!!! RACHEL RHEA IS THE BEST SERVICE ADVISOR SOUTH OF THE BORDER. If you don’t use Rachel then you should t be coming. She deserves a raise!!!!!!! More

The best service advisor!!! My service advisor Rachel Rhea Is the best!! Always very attentive to my questions and concerns and reapons quickly to my calls if i leave a message. My service advisor Rachel Rhea Is the best!! Always very attentive to my questions and concerns and reapons quickly to my calls if i leave a message. The service is great and great team of individuals in the service center!!!! More