"Horacio provided EXCELLENT customer service"
I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He walked me through the process, reviewed the pictures of what I needed to order, and gave his BEST recommendation. He explained the online payment method as well and the text message payment method. Throughout the whole process, he followed up when we were disconnected to ensure clarity and completion of the task. After I completed my virtual payment method, he followed up via aphone call to confirm that the payment processed, and my parts will be delivered to my home. I APPRECIATE customer service like he demonstrated. He was nice, calming, and very clear. Encountering people like him at BMW Silver Spring is the reason why I will continue to meet my service needs at THIS particular location. THANK YOU Horacio!!!!
"Best BMW Center that i have ever worked with. They are..."
Best BMW Center that i have ever worked with. They are focused on quality service, and care for your car like it is their own.
"THE BEST BMW dealership in the DMV area. Highly recommend..."
THE BEST BMW dealership in the DMV area. Highly recommend client advisor Andy Alexis Sr. Great customer service each and every time for every thing!
"Excellent top notch dealership. Personal service with..."
- BMW X6 2020
Excellent top notch dealership. Personal service with superior technical knowledge of BMW products. I am repeat customer and would not think of buying a cR anywhere else.
Other Employees Tagged:
Andy Alexis Jr.,
"Exceptional Customer Service - Mr. Alexis"
KUDOS from a loyal repeat client of Andy Alexis (since the 2002)! He’s personable, dedicated to ensuring we receive the best experience and vehicles & always provides high-quality efficient customer service!
"Prompt and thoughtful service"
Rachel, Horacio, and BMW of Silver Spring have taken great care of me and my cars. I have never been so pleased with a dealership before. Clear and effective communication, and outstanding workmanship. I highly recommend!
"Thank you for an outstanding service "
- Gaby Dima
Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of service is beyond reproach. I have been bringing my car here for the past 10 years and I’ve always been satisfied with the level of service and cleanliness .
Thank you to Rachel Rhea my service advisor she has been doing a tremendous job.
"Karen Herbert is awesome!!"
Karen did a great job helping me find a perfect car - 2018 320 Xi that met my needs. She was very courteous and professional throughout the whole car buying process. She is awesome indeed!! Anita S.
"Delvin makes you his top priority "
I have recently purchased a new vehicle and had a good experience. Many times a service team can be the reason you come back to to do business.
Delvin and his team geeeted me, took my concern and addressed it with ease. His attention to detail, timeliness, and profecionalism were 10+. His way to resolve and allow me to see clear options were without a doubt what sets the future tone knowing he cares about his and his teams level of work. Thank you for the great customer Service and great experience.
Horacio in parts always has a smile on his face and when you are looking for parts or accessories he is responsive both on the phone and in person. PS upon receiving my car back, I noticed what a good wash job someone did. That is special since most places leave water spots and or don’t note that your car was cleaner when you dropped it off. Spectacular team here !!!
"Dreams do come true with the BMW SILVER SPRING team"
Thank you to the Mile One Auto Group family. We have been loyal Mile one customers for years. BMW silver spring delivered! It starts at the top and that’s why you come here! General Manager Steve Gluck, Sales managers Joanna and Mike helped coordinate a wonderful BMW Ultimate Driving experience. Lonnie allowed me to smile a lot during the delivery and did a fantastic job making me feel like family the day my car arrived. He verified all data, cleanliness of vehicle and presentation was that of a VIP.
Anthony & Andrew in finance thank you for your advice and help.
Horacio in the Pro accessory shop delivered the finishing touches as well and had my accessories ready after a quick call.
The enthusiast pro BMW shop is filled with everything a BMW auto enthusiast can imagine! I love my new M240! thank you to Mile one Auto Group family / BMW of Silver spring.