BMW of Tenafly

I told Victor Sousa I'm having an issue with my vehicle. He had Sandra (Service Manager) give me a call (which was within a matter of minutes). She in turn set up an appointment with Robert (Service rep) fo He had Sandra (Service Manager) give me a call (which was within a matter of minutes). She in turn set up an appointment with Robert (Service rep) for the very next day! The repair shop's foreman drove with me in my vehicle to determine said issue. I was given a beautiful loaner for the day; the very next day Robert called for me to pick up my vehicle. The way (they) handled this issue was incredible; efficiency, reliability, professionalism, courtesy and convenience... Thanks Victor. Thanks Sandra. Thanks Robert. Thanks BMW of Tenafly... Yes, in that order!! Another satisfied customer. More

Crashed my car into a wood poll. Crazy damage. Great body work and customer service. Car was finished earlier than expected. Just in time for the holiday weekend. work and customer service. Car was finished earlier than expected. Just in time for the holiday weekend. More

Marlen's services exceeded my expectation. He's very thoughtful, respectful and friendly, knowing what I want and not pushy. I always heard bad car shopping experiences from others, but my dealing with thoughtful, respectful and friendly, knowing what I want and not pushy. I always heard bad car shopping experiences from others, but my dealing with Marlen was very pleasant. Since I can only come to the dealer later in the afternoon, he worked overtime to help me out couple of times. He's very patient and great at post sale service. I will highly recommand Marlen to my friends. More

The customer service offered by both Robert Ryan & Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW. Thank you Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW. Thank you More

I am a Manhattan resident and I switched from BMW of Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is ex Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is exceptional. On one occassion, I had just arrived at my office for an important morning meeting and was not able to put the rear window up on a morning that a "Noreaster" was forecasted for the NY/NJ metropolitan area. I called BMW of Tenafly and spoke to Sandra and explained that my power window needed to be repaired, but that I was not going to be free from my meeting until that afternoon and would not be able to bring the car in. I also expressed concern that interior of my car would be damaged during the storm since my window was down. Sandra told me to hold on and that she was going to find a solution. After a few minutes, Sandra came back on the line and told me that they were going to have someone drive to my office and pick up my car and drop off a loaner for me. I was speechless! My office is located about 35 minutes from BMW of Tenafly. I could not believe they would do that for me! They were able to pick up my car that morning and drop off the loaner before the storm started. My car was repaired and ready for pickup that evening after work. I would recommend this dealerhsip for all your service needs. They do exceptional work and really do go the extra mile to make the entire service process as painless as possible. Sandra and Ed are a great team to work with there. More

Rick did a great job with us, we bought a service loaner and it couldn't have been a better experience, fast, simple, pleasant and easy. The car is great, the process and price were too! Rick was helpful, k and it couldn't have been a better experience, fast, simple, pleasant and easy. The car is great, the process and price were too! Rick was helpful, knowledgeable and easy to work with. Highly recommended! More

This is my 4th vehicle purchase from this dealerhip and what I love most is the friendly staff and the customer service. Each time I purchase a car the Sales Rep makes me feel that my purchase was the most what I love most is the friendly staff and the customer service. Each time I purchase a car the Sales Rep makes me feel that my purchase was the most important thing to him at that time. The price is always competitive. I have a dealership 15 minutes from my home, but instead of using them I drive 1 and 1/2 hours to this dealership because of the relstionship I have developed over the years. John Collins is amazing! He is always honest, respectful, and professional. Any time I call him he calls me right back and has an answer for each question I ask him. He is one of the reasons I am so loyal to this dealership. Sandra Pilavdjian is another person who has made my experience with the dealership positive. When my car is being serviced she always arranges for me to have a loaner car without any delay. The cars are always clean and well kept. In addition, John Viola, Service and Parts Director, is another reason why I remain loyal to the dealership. He always makes the time to ensure that I was satisfied with my experience, and each time I emailed him he personally answered each one of them. Overall, if you are a die heart BMW driver and looking for a dealership that will make your driving experience wonderful then look no further!!! More

Paul was very helpful in determining the cause of the problem regarding my order. He remedied the problem and even went out of his way to ship me the product free of charge. His response was quick. Promp problem regarding my order. He remedied the problem and even went out of his way to ship me the product free of charge. His response was quick. Prompt resolutions like these are what create repeat customers. Thank you, C. Lopez More

Was greeted by Sandra had a car for service then decided perhaps time to change to a new one. She introduced me to Roland and GM Victor. They were amazing and helpful and most importantly very professional. perhaps time to change to a new one. She introduced me to Roland and GM Victor. They were amazing and helpful and most importantly very professional. I really liked working with them. Roland never pushed to sell a car and was very helpful and descriptive in what my options were. I really liked the deal they gave me and GM was so nice and friendly you could hardly tell he is the GM. Very nice again and professional if I can find any other words will add how great they were. And if you ever need help with service Sandra is AMAZING. Great job BMW of Tenafly. More

Being from the DC area, I had talked to a number of local dealers and was unable to work out any reasonable deal for a CPO 5 series. Then I saw a listing online for a car that had everything I was looking f dealers and was unable to work out any reasonable deal for a CPO 5 series. Then I saw a listing online for a car that had everything I was looking for. I called BMW Tenafly and spoke with Rick Young. We very quickly and easily worked out a deal over the phone. I told Rick that I was hesitant to drive all the way up to NJ if he couldnt assure me that the deal would go through as we agreed. When I got up there, sure enough, there was no backtracking and Rick and the management of BMW Tenafly honored the deal as is with no surprises. And it was a great deal and one I NEVER would have been able to get with the dealers in my area. Rick was extremely helpful through the whole process and he is most definitely a straight shooter. I drove my new car home to DC that day with a smile on my face the whole way home. I highly recommend Rick and the team at BMW Tenafly. More