BMW of Tigard

Worst expeerience ever I leased a BMW m4 Heritage Edition after only one 10 min test drive. After I left the dealership the car had so much road noise, I couldn't hear my I leased a BMW m4 Heritage Edition after only one 10 min test drive. After I left the dealership the car had so much road noise, I couldn't hear my friend talking, the seats were like plywood, and the engine was more for track days than long distance cruising. I need a car for long interstate road trips, and that car definitely was not meant for that purpose. I realized the car was not a good fit for me and that someone else deserved this limited edition beauty. I wrote a letter to the salesgirl explaining why I could not keep the car and was told " The only way your're going to be able to get out of this lease is if you buy a car off our lot, TODAY and it better be an M car" I figured they could make me honor the lease but under the circumstances, my mother having just died the day before after a 6 month slow cancer death, my aunt dying 3 days before of covid-19 and I was not in the best frame of mind to be signing a lease so quickly like I did. You would have to have been a real cold hearted person to make someone going through that pay off an $84,000 car when it was not what they wanted and not a good fit. It was also red, which I do not like. I admitted it was totally my fault, I jumped into it needing something to lift my spirits. Upon returning the car just 12 hrs later with only 9 miles additional, the salesgirl was so rude and condescending to me the entire time, first sitting on a phone call with a friend for 5 minutes waving me off as I sat at her desk waiting, making me wait 45 minutes to see the finance guy when the dealership was empty, not letting me test drive all the cars I wanted and generally treating me like a piece of crap. I accepted the only car on the lot I wanted an M2 Competition, perfect for my needs, but it was in white, a color I would NEVER normally get. Asking to order a car was met with more threats, bullying and scare tactics. After the finance guy Trevyn, who was very nice, was done with the paperwork , he told me that he had never processed the paperwork, so the car was never any chance of it not being titled as NEW. So there was never really a lease in place, although I did sign the contract, but you would have been a real loser to have ordered the papers be processed AFTER telling me I could return the car. So the tactics to sell me a car that had been sitting on the lot for weeks in a color nobody wanted was based on a false situation. I felt bullied, taken advantage of and not satisfied with the car I left with. She made it clear that all the boys in the office were taunting me saying "He's a big boy, make him take the lease!" As Andra was giving me the keys, never showing me any of the features of the new car , just trying to get rid of me as quickly as possible as if I had a disease, she made the snide comment, totally uncalled for and like rubbing salt in the wound. " Oh you know Mac, next time you can ORDER a car and get the color you want" RUDE! Who does that, and when seeing me off she said, " I'd give you a hug but I can't, but I know what you're going through...I lost my MOMMY too"...Making fun of me because I was grieving my mothers death, she really showed her true colors with those totally unforgivable last words. I never want to step foot in that dealership again, I have never been treated so poorly, I have always ordered the car I want having owned 5 BMW in the past. After leaving Kuni, the more I thought about it the more angry I got almost returning to demand I get out of that lease too and get my car back out of trade and order the car I want. But the thought of being treated the same way probably worse, made me forget the thought. I was seriously going to call my attorney as the tactics were so unethical and possibly illegal. Kunis mission statement is all about the customer experience and making a customer for life. Making sure the car is the right fit for the customer is utmost importance. Why did I receive the complete opposite treatment and left in a car I am not happy with after being bullied, embarrassed, taunted, belittled and not happy with my car I am paying almost $800 per month for after purchasing 3 packages worth almost $5,000 adding to my payment. I truly feel that Holman should let me take this car back, it had 60 miles on it when I got it, who knows what kind of treatment it got in it's many test drives, I have never bought a new car with more than 20 miles on it, and let me order the M2 Competition I want , in blue with a sunroof. I am tempted to make a report to the State Attorney Generals office and BBB. If I can't order a new car they could find one somewhere in the specs I want. I know BMW of Portland has a blue M2 Competition with a DCT right now. If I had not been pushed into a corner, I would have left with my old car and headed to BMW of Portland. All around the WORST car dealership experience I could imagine. Your people should get some training and how to treat customers in a humane, decent and caring manner. I will wait to see if Holman Auto Group responds to this survey or if that kind of treatment is tolerated at your dealerships. I can send you a copy of the letter I sent to Andra just 12 hours after I left the dealership with the M4 if you want. A response would be appreciated. Thank you, Donald "Mac"Donald Teer III More

Great Dealership-Andre rocks! Kuni BMW and Andre went the extra mile and made our recent car buying experience very enjoyable. We will be back for any future car needs. We bought Kuni BMW and Andre went the extra mile and made our recent car buying experience very enjoyable. We will be back for any future car needs. We bought a used vehicle and the detailing (scratch and door ding removal) was wonderful and unexpected. Good job Andre! five stars More

Poor service mindset I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a l I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a limited issue with non-warranty items. This was contrary to the diagnosis from an independent, Certified BMW shop north of the River. When I confronted David about the previous findings, he doubled down on his faulty assessment. After taking time out of my busy schedule to come down in the middle of a hectic workday, Priscilla agreed that there were in fact warranty repairs that were required to restore the vehicle's performance. These ultimately included an eccentric shaft, motor and sensor assembly, vehicle software update and other miscellaneous items that were overlooked by their technician, either deliberately or through incompetence. I was then told that the repairs would be finished that or the following day. Over the course of the next three days, I was told an evolving story about the repairs and the technician's findings, mostly by David. In the end, the technician 'found' the exact same faults the independent shop identified in a single afternoon, and that I had previously communicated to both David and Priscilla at Kuni. Apparently warranty repairs are not a priority for this dealership or their service center. I will be returning to my local repair shop for the non-warranty repairs based on the care and consideration that I have received from Kuni. I will also seriously reconsider where I intend to purchase my next vehicle this year. More

Lots of dealers sell cars, Kuni BMW includes a relationship! Enjoyed working with Devin. I usually have lots of questions and Devin always had answers. Impressive! I'm sure it's difficult to keep all the knowled Enjoyed working with Devin. I usually have lots of questions and Devin always had answers. Impressive! I'm sure it's difficult to keep all the knowledge on all the different models straight but Devin did a great job. Second time we have worked with Ben and really appreciate the way he makes the paper avalanche process almost enjoyable! Two employees that helped make this experience an enjoyable one for Mary and I. Thanks guys! More

Ask for Izzy -- Best experience! After a HORRIBLE experience dealing with VW of Salem, I found myself in the market for another used vehicle. I found a great little BMW X3 that was ol After a HORRIBLE experience dealing with VW of Salem, I found myself in the market for another used vehicle. I found a great little BMW X3 that was older, but in amazing condition at Kuni BMW. From the second I stepped onto the lot, Izzy greeted me and treated me with respect and kindness. He went above and beyond with making sure the car was ready to leave the lot when we came back the next day to pick it up. This dealership is transparent, friendly, and welcoming. Do yourself a favor, just go there. As a young female who bought her car alone, I didn't feel taken advantage of. Izzy took me on a LONG test drive, was honest about the things I asked (I was buying an older BMW), and worked on getting me a deal I felt really comfortable about. Izzy and Kuni BMW are everything you hope to find in the car buying experience. More

Great Service I had no idea that when I bought my BMW at Kuni BMW how great the service department would be. Everyone there is very helpful. Once I started working I had no idea that when I bought my BMW at Kuni BMW how great the service department would be. Everyone there is very helpful. Once I started working with Chris LaPorte I always ask for him when I need to bring my car in. He takes care of everything More

My recent purchase at Kuni BMW was my fist time working with this dealership and with this sales associate. It was a wonderful experience. Andre listened too my wants, needs and budget and pulled together with this dealership and with this sales associate. It was a wonderful experience. Andre listened too my wants, needs and budget and pulled together several options. It felt so easy and was completely pressure free. He was so knowledgeable. As a female on a budget I was concerned about car shopping on my own. I felt completely taken care of and trusted Andre through the whole process. Trevyn handled my paperwork and I was pleased that he was able to surprise me with a better interest rate than my own credit union! Highly recommend! More

Service was great as always. Chris was awesome.. He took care of everything . I was more than satisfied by the professionalism of everyone working there. care of everything . I was more than satisfied by the professionalism of everyone working there. More

Adam was very pleasant and knowledgeable. He spent a Adam was very pleasant and knowledgeable. He spent a lot of time with us and he did not pressure us at all. He answered all our questions a Adam was very pleasant and knowledgeable. He spent a lot of time with us and he did not pressure us at all. He answered all our questions and went to get info if he needed to! Even after we left we contacted him and he helped us get some things we needed. He was Great! More