BMW of Tigard

Great experience Everyone was very friendly and pleasant to work with. I would recommend this place to all my friends and family. They even gave me a nice car to driv Everyone was very friendly and pleasant to work with. I would recommend this place to all my friends and family. They even gave me a nice car to drive why they kept and worked on mine. More

Problem with the bmw connect app I had problems logging in to the bmw connect app. William, as soon as he got to know about that, he registered me in the database and helped me in the I had problems logging in to the bmw connect app. William, as soon as he got to know about that, he registered me in the database and helped me in the creation of the account. In and out in less than 10 mins. More

Terrible attitude Abdul tried to push some xxxxxxxx protection package on us. I called xx on it and he muttered something about once they put it on, he had to charge u Abdul tried to push some xxxxxxxx protection package on us. I called xx on it and he muttered something about once they put it on, he had to charge us.....I told him point blank I didn't want this garbage. More

Awesome service experience I took my car in to get the Advanced Car Eye 2.0 installed. It’s a new product that they’ve never done before. They took the time to do the installati I took my car in to get the Advanced Car Eye 2.0 installed. It’s a new product that they’ve never done before. They took the time to do the installation right, keeping my car for as long as was needed to do it properly. Furthermore, they did a whole inspection and sent me a video of the inspection to see what they’re referring to (a first for me). Getting to see my undercarriage in such detail and being reassured that everything was okay was such an empowering feeling that I can’t put it into words. They kept in touch with me regularly all through the process with updates regarding the progress. It was really refreshing. I really enjoy servicing my car at this facility. More

Classy Kind and efficient service. Very informative of the whole repair process. The loaner car process was seamless. I’m sorry I forgot the names of some of Kind and efficient service. Very informative of the whole repair process. The loaner car process was seamless. I’m sorry I forgot the names of some of the other service staff but they all work together to make sure the customer is satisfied. I would highly recommend More

Typical car salesman Rudely greeted by him two seconds after entering like we were the buzzer button on family feud. Gave a low-ball offer on a car price, then let us walk Rudely greeted by him two seconds after entering like we were the buzzer button on family feud. Gave a low-ball offer on a car price, then let us walk without trying so he could pounce on the next suit that walked in the door. Very clearly only cared about making himself money and is willing to give ripoff prices and turn customers like a cheap waitress to do it. More

Courteous and Thorough Made suggestions to save me money. Also, fixed a rattle/vibration in the dash area that was difficult to assess. Service took 2 days and Audra kept me Made suggestions to save me money. Also, fixed a rattle/vibration in the dash area that was difficult to assess. Service took 2 days and Audra kept me informed on the status of the service. More

Responding to a courtesy inspection for my car before expir. Overall Service Representative was courteous and professional. Though he pushed to get me to Ok an oil change though my car still had 1000+ miles to g Overall Service Representative was courteous and professional. Though he pushed to get me to Ok an oil change though my car still had 1000+ miles to go before it was due. I declined and said I would set an appointment up closer to when it would be due. He clearly wasn’t happy with my decision, but remained polite and professional. This isn’t meant to be a real negative towards him as I understand his job and wanting to try and get everything done and billed under warranty services for Kuni. But a 1000 miles is a lot of driving still, and I have time before my service warranty is up. What is best for the customer should be the focus. They took 2 hours to do the inspection and supposedly wash and clean my car inside and out. I say supposedly because I could tell it was barely washed and wasn’t vacuumed out or cleaned at all inside. This is a FAR cry from how Kuni BMW used to clean customers’ cars when they came in for service. I waited in the customer lounge area while they inspected my car, etc. Kuni’s lounge is nicely appointed and good size with free WIFI. Which I use to get work done while I wait. They used to offer great pastries, fruit and coffee, coke, etc. The pastries and fruit are now dismal at best. There are other “little things/ impressions” that are not easily defined, but are nonetheless noticeable, that convey that they are not adhering to the high-class level they used to be known for. They are cutting corners and the customer IS noticing. When you buy a BMW, Mercedes, Porsche, you expect a level of treatment and amenities that are in concert with the level of economy of the cars. When I chose to purchase my BMWs from Kuni, I based my decision on the customer service, treatment and quality and reputation of the dealership, as well as the car. I am a very practical business owner who is very focused on quality and value. Kuni needs to be careful they don’t compromise their customers away to another dealership. More

Beyond Expectations... We had a very positive experience at Kuni BMW. From our greeter/genius, Adam to our salesman, Steve and finally finance whiz, Beni, we could not be ha We had a very positive experience at Kuni BMW. From our greeter/genius, Adam to our salesman, Steve and finally finance whiz, Beni, we could not be happier with the way we were helped. Everyone was friendly, helpful and knowledgeable. We were never made to feel rushed or pressured. We left feeling very happy with our new X2 and confident we will continue to have great experiences here! Thank you!! More

Prompt friendly service. Everything was done as promised and completed on time. Issue was under warranty so there was no charge. Great phone communication. The loaner vehicle Everything was done as promised and completed on time. Issue was under warranty so there was no charge. Great phone communication. The loaner vehicle was gorgeous! More