BMW of Wesley Chapel

This service dealership needs a review of its customer service policies from top to bottom especially its customer communication program service policies from top to bottom especially its customer communication program More

Every appointment at Wesley Chapel BMW is always overseen by James Whaley. I couldn’t be happier with his diligence in making sure I experience total satisfaction. by James Whaley. I couldn’t be happier with his diligence in making sure I experience total satisfaction. More

Jusvani is the best! He really took care of me with my 2026 BMW M440 and then went above and beyound for friends I refeard to him a few months after. I highly recomme He really took care of me with my 2026 BMW M440 and then went above and beyound for friends I refeard to him a few months after. I highly recommend him as well as this dealership. More

Harley is the worlds greatest service person. . provided best solution for expensive proposition. Many thanks . provided best solution for expensive proposition. Many thanks More

Came in for an oil change/ brake fluid and had the pleasure of working with Patrick Eversull! Best advisor at BMW Wesley Chapel. pleasure of working with Patrick Eversull! Best advisor at BMW Wesley Chapel. More

Great customer service and a very comfortable waiting area. Recommend the dealership highly and Dewayne area. Recommend the dealership highly and Dewayne More

Patrick was great. Kept me informed of what was going on and gave great service. No hassle whatsoever. Kept me informed of what was going on and gave great service. No hassle whatsoever. More

I want to express my deepest appreciation for the outstanding service provided by Mr. Eric Martinez. I went for oil change and two weeks I purchased 2026 X3 30i. From the moment I walked into the dea outstanding service provided by Mr. Eric Martinez. I went for oil change and two weeks I purchased 2026 X3 30i. From the moment I walked into the dealership, he demonstrated professionalism, patience, and genuine care that went far above any expectations. What truly stood out was how Mr. Martinez gave me the time and space I needed to make the right decision—without pressure, without rushing, and always with complete honesty. His ability to guide, inform, and support while still respecting the customer’s process is rare and invaluable. I have purchased vehicles before from different BMW dealerships, but I can confidently say that Mr. Eric Martinez is the BEST salesperson I have ever dealt with in ANY dealership. His knowledge, courtesy, and dedication made this experience exceptional. If you want someone who cares about the customer, not just the sale, ask for Mr. Eric Martinez. He sets the standard for excellence. More

Brought in my 2018 Infiniti Q70 sedan for an oil and filter change. From the moment I entered they were professional and would return. filter change. From the moment I entered they were professional and would return. More

Tomas is an incompetent Sales Manager who has made empty promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to addr promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to address this with the GM Casey Newton. Regardless, it doesn’t change my opinion as it relates to Tomas and Chantz lack of candor. More to follow! More