Casey Newton

Shawn is the best service advisor in BMW Wesley Chapel. Really good dealer to get service at. Really good dealer to get service at. More

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From start to finish the process, was smooth and well organized. The service on my vehicle was completed efficiently, and with attention to detail. The staff was very acknowledge and kept me updated ever organized. The service on my vehicle was completed efficiently, and with attention to detail. The staff was very acknowledge and kept me updated every step of the way. I appreciate the professionalism and will definitely return for future service More

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Brought in my 2018 Infiniti Q70 sedan for an oil and filter change. From the moment I entered they were professional and would return. filter change. From the moment I entered they were professional and would return. More

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Finance manager created a lien for bank loan that they did not issue. Can not trade or sell car now. So, I own the car, but state shows I have a lien. Went to trade the car and they said I can not trade did not issue. Can not trade or sell car now. So, I own the car, but state shows I have a lien. Went to trade the car and they said I can not trade it. Bank has no record of any loan, account, or lien on the car. Also other examples were they lied about the car sale. Stay away from this dealership More

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Harley was amazing and Casey was fantastic! These individuals are why I #1 bought my BMW and why I come back for service These individuals are why I #1 bought my BMW and why I come back for service More

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Great sales staff with no problems with the sale but afterwards trying to get any assistance with the add ons that they sell in the finance office, you’ll have a few birthdays while waiting. 4 phone ca afterwards trying to get any assistance with the add ons that they sell in the finance office, you’ll have a few birthdays while waiting. 4 phone calls, 2 voicemail and a request through thier website and yet I wait. 30 days have past and nothing. Based on this I can not recommend them. More

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Phenomenal experience - We Love BMW of Wesley Chapel. The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience More

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Superb Service, professional engagement by all staff members, best in class with an awesome new facility. members, best in class with an awesome new facility. More

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Excellent service professional and friendly . Lamar was wonderful my service representative. The job was done quickly and the all point car inspected being on video was an extra bonus . I have Lamar was wonderful my service representative. The job was done quickly and the all point car inspected being on video was an extra bonus . I have a Mercedes but I chose this dealership instead. I would recommend BMW to help with all your car needs .. More

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BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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