BMW of West Chester

This is the fifth BMW I have purchased from Otto’s and I have to say the best experience to date. Scott Gately was very professional, knowledgeable and a very nice person to work with and I look forward to have to say the best experience to date. Scott Gately was very professional, knowledgeable and a very nice person to work with and I look forward to purchasing my sixth BMW from him. More

Although my purchasing experience from start to finish was less than 24 hours (and I was buying a used Mercedes, not a BMW) my Client Advisor, Robert Madden, could not have been more attentive, considerat was less than 24 hours (and I was buying a used Mercedes, not a BMW) my Client Advisor, Robert Madden, could not have been more attentive, considerate and professional. I am thrilled with my purchase, the pristine condition in which it was presented to me (for a very low mileage 2016 vehicle) - and I would highly recommend this dealership based on my experience. More

I had a wonderful experience. The sales associate, Lauren Pierce, was knowledgeable and very professional. Throughout the process, I felt as if Lauren had a concern about me, and The sales associate, Lauren Pierce, was knowledgeable and very professional. Throughout the process, I felt as if Lauren had a concern about me, and valued me as a customer. I left the process very happy and satisfied. More

Dan The Numbers man McCloy was grrreat! Tony The Tiger has nothing on this guy! It felt like Dan was a representative on my behalf as apposed to a car dealer. Even when I was totally locked Tony The Tiger has nothing on this guy! It felt like Dan was a representative on my behalf as apposed to a car dealer. Even when I was totally locked in on a cash purchase, he still made sure I was certain and all my needs were met. I'm sure to make my next BMW purchase with Mr. McCloy! 10/10! Would recommend! More

Lauren was absolutely fantastic! She worked very hard and very quickly to make sure she could make the best deal possible happen. For as long as she sells cars and I buy them, Lauren She worked very hard and very quickly to make sure she could make the best deal possible happen. For as long as she sells cars and I buy them, Lauren will be my first - and likely, only - stop! Otto's has long been the place to buy BMWs in my area, and they proved to me why when I finally went there. Thank God Lauren what there, though. Otherwise, I don't know that anyone else could have made such a great experience as she did. Also, they converted an avid Audi fan into a now proud, happy and devoted BMW owner. More

Scott Gately has been wonderful to work with over the past 3 years. Its why we keep coming back to this dealership in particular. past 3 years. Its why we keep coming back to this dealership in particular. More

Ian Martin was a pleasure to work with and made the car buying experience quick and easy. buying experience quick and easy. More

Dan provided exceptional help in guiding me to make an informed decision about purchasing a used 2019 540i. He went above and beyond to explain every detail of the car's features and condition, and took g informed decision about purchasing a used 2019 540i. He went above and beyond to explain every detail of the car's features and condition, and took great care in presenting the vehicle in the best possible state. Not only did he replace a missing floor mat set, but he also ordered a second key to ensure that I had everything I needed. Overall, Dan's outstanding service made the entire car buying process a breeze. More

I’ve now leased two BMWs from Otto’s. I drive down from Long Island, New York, not because I have to, but because I enjoy dealing with Justice, who I think is an absolute rock star! He “g I drive down from Long Island, New York, not because I have to, but because I enjoy dealing with Justice, who I think is an absolute rock star! He “gets” me and I completely trust him to guide me through the process. I have the feeling that he’s almost as exited about my car as I am! More

Scott and the team at Otto's made the entire experience as smooth as possible. They answered all of my questions and kept me informed as we went through the process of getting the car. I recommend them to as smooth as possible. They answered all of my questions and kept me informed as we went through the process of getting the car. I recommend them to anyone! More