BMW of West Chester

Rob was great! He’s extremely knowledgeable and listened to everything I was looking for. He made the shopping and purchasing process simple and fun. I would defini He’s extremely knowledgeable and listened to everything I was looking for. He made the shopping and purchasing process simple and fun. I would definitely recommend him 100x over! I really enjoyed working with him. More

Quick. Responsive. World-class quality. Unbelievable. And I’m not even talking about my new M car – my experience with Lauren as a first-time buyer at a dea Responsive. World-class quality. Unbelievable. And I’m not even talking about my new M car – my experience with Lauren as a first-time buyer at a dealer was absolutely second to none. Lauren was an absolute pleasure from the very beginning, and was quick to respond to everything I needed no matter what was going on. She was super busy with everything going on at the dealer, but always made sure to give me the focused attention I needed with no pushback and no hesitation, even though I was calling from and residing in South Carolina. I purchased my car sight unseen, and definitely had my reservations – all of which were erased as soon as I walked in the showroom door. On top of all of this, my service advisor Harold and my parts advisor Bobby were unbelievable and invaluable to my whole experience - they worked with me at length (remotely I may add) and with such positivity and professionalism to get me exactly what I needed in record time. Just a few minutes on the phone and I was fully aware that everyone here knew exactly what they were doing and had a passion for BMWs themselves. I’m a hardcore and truly passionate BMW enthusiast and collector, and extremely particular as I am an vehicle test engineer for BMW, so I do not say this lightly when my expectations were blown away with this entire experience. Please, if you are considering purchasing a new or used BMW, no matter where you are in the country, look to Otto’s BMW (BMW of West Chester) and you will not be disappointed! More

I found working with Ian Martin to be a stress free and extremely easy. Ian was helpful, he took the time to answer questions and followed up on my initial visit without making me feel pressured. extremely easy. Ian was helpful, he took the time to answer questions and followed up on my initial visit without making me feel pressured. More

I enjoyed working with Robert Madden. He's a very skillful sales advisor who helped me to minimize the sometime tedious and worrisome process of buying a car. He was always a step ahead o He's a very skillful sales advisor who helped me to minimize the sometime tedious and worrisome process of buying a car. He was always a step ahead of me in explaining questions or concerns I had about purchasing a used car. The added bonus for me was Robert's demeanor- he is friendly and engaging so I was never reluctant to repeat questions to him about matters that he had already addressed. More

Client Advisor Ian Martin was very amicable, informative and accommodating during my BMW Z4 purchase. The dealership has excellent atmosphere and friendly, helpful personnel. and accommodating during my BMW Z4 purchase. The dealership has excellent atmosphere and friendly, helpful personnel. More

Ian was a huge help in getting my new X6 equipped exactly the way I wanted. No pressure- just honest guidance. the way I wanted. No pressure- just honest guidance. More

Ottto BMW sales lady Lauren is very friendly she make you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she li you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she listen to what you want and need in a vehicle that suits you. More

After a gap of 25 years, I returned to Otto's to test drive and ultimately buy a new vehicle. Quite simply this was the best car buying experience I've ever had - and not even close. Communications throu drive and ultimately buy a new vehicle. Quite simply this was the best car buying experience I've ever had - and not even close. Communications through the ordering and delivery process were superb, and the purchase and delivery were beyond reproach. Otto's, Justice, and Noel made me feel like I was the only customer at the dealership. The attention to detail is spot on. Couldn't be happier. More