BMW of West Chester

great person to deal with. Smooth transaction. Was a great experience to buy our BMW Smooth transaction. Was a great experience to buy our BMW More

The best new car buying experience I've ever had! Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly a Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly and in a professional manner. The car was in a beautiful space for delivery and for going through all the information needed to make me feel comfortable in driving out. From start to finish it really was a wonderful experience, Kudos to Otto's, the best dealership! More

I feel very lucky to have worked with Robert Madden. As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reache As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reached out to me to let me know what was available. In the meantime, I also contacted another BMW dealership--but it was Robert who followed up and found exactly what I was looking for. His patience, thoroughness, and willingness to "go the extra mile" made a huge difference when purchasing my car (he also presented me with a myriad of leasing options). Robert's knowledge about my vehicle, and BMW in general, is excellent. Robert made this a wonderful experience! The financial team and management at Otto's is truly top notch--they care about their customers, and I am glad to be counted among them. More

Robert was very approachable and easy to work with. He answered all my questions honestly and I genuinely felt like he appreciated my business. I started off at a different dealership (not BMW), and so He answered all my questions honestly and I genuinely felt like he appreciated my business. I started off at a different dealership (not BMW), and so glad I walked away from the other one. Otto's, and Robert, worked with me and I am very happy with both the car and the entire experience. More

Scott and Wilmur were amazing they met me early monday morning as i had looked at a bmw 330i multiple times, but finally could afford one. They were super knowledgeable and made my purchase so easy. They morning as i had looked at a bmw 330i multiple times, but finally could afford one. They were super knowledgeable and made my purchase so easy. They took me through every component of the car with Paul--who is a wizard with the BMW technology. All three were great guys and straight forward no classical salesman moves here they worked with what I had and got me a great deal. Wilmur was very fast acting and got me all the paperwork fast. Scott is super down to earth and helped me seal the deal. Great guys working here I hope you run into these three gentleman they made my dream of owning a BMW come true and I thank them for there hard work. I did a bit of research but when we agreed on the car I signed for it on a monday and drove it out tuesday. I would recommend anyone to these BMW experts they were amazing!!!!!! More

The dealership is clean, modern, and people there were pleasant. However, the main reason I drove past three other BMW dealerships to this one was because of Scott Gately who came highly recommended. Sure pleasant. However, the main reason I drove past three other BMW dealerships to this one was because of Scott Gately who came highly recommended. Sure enough, he is the best I've ever worked with, hands down. It is clear that he loves what he does and it shows! Scott made the whole process (something I normally dread) not only easy but fun. His no pressure, responsive, can-do style is refreshing. Scott is very knowledgeable and got me into a terrific vehicle; I will most certainly be a return customer in the future. I can not say enough good things about him; you will just have to experience it for yourself. More

Scott was very knowledgeable with the product as well as the procedure of satisfying a customer, he has followed up with information that will continue to enhance OUR relationship. Thank you both Scott and the procedure of satisfying a customer, he has followed up with information that will continue to enhance OUR relationship. Thank you both Scott and Otto More

Great experience buying a car at Otto's. Scott Gately was awesome to work with. He knows his stuff and is an all-around great guy! Scott Gately was awesome to work with. He knows his stuff and is an all-around great guy! More

Scott Gately made our car buying experience an absolute pleasure! He was professional, knowledgeable, and very easy to work with. This was my second BMW I have purchased from Otto's BMW and look forward pleasure! He was professional, knowledgeable, and very easy to work with. This was my second BMW I have purchased from Otto's BMW and look forward to buying from them again. More

Had an excellent experience buying my vehicle from Otto’s BMW. Ralph N. is very professional, knowledgeable, patient and easy to work with. He was fast to answer all my questions and helped out as much as BMW. Ralph N. is very professional, knowledgeable, patient and easy to work with. He was fast to answer all my questions and helped out as much as he could. He also kept us well informed along the way about timing and next steps. It was a pleasure working with Ralph and I would highly recommend him. More