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BMW of West Chester

West Chester, PA

4.8
3,013 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,013 reviews

June 17, 2022

great person to deal with. Smooth transaction. Was a great experience to buy our BMW More

by Kapilladha76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

BMW of West Chester responded

A smooth transaction lead to a great experience. That is always our goal for you here at Otto's BMW!

June 17, 2022

The best new car buying experience I've ever had! Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly a More

by awisa12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
Jun 20, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliments for the assistance provided by Jay and John. We are thrilled to hear you were so pleased with our informative delivery experience. Many thanks again from all of us here at Otto's BMW!

June 15, 2022

I feel very lucky to have worked with Robert Madden. As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reache More

by Joyce J
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Jun 15, 2022 -

BMW of West Chester responded

Thank you for your outstanding endorsement of the thorough and knowledgeable experience delivered by Robert M. Thank you again for being a valued member of the Otto's BMW family!

June 14, 2022

Robert was very approachable and easy to work with. He answered all my questions honestly and I genuinely felt like he appreciated my business. I started off at a different dealership (not BMW), and so More

by Denise M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Denise M. responded

Thank you!

Jun 14, 2022 -

BMW of West Chester responded

We're glad you decided to visit us too! Thank you for your endorsement of us and Robert. Welcome to the Otto's family!

June 11, 2022

Scott and Wilmur were amazing they met me early monday morning as i had looked at a bmw 330i multiple times, but finally could afford one. They were super knowledgeable and made my purchase so easy. They More

by bzgst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul, Wilmur
Jun 13, 2022 -

BMW of West Chester responded

We are so pleased to hear Scott, Wilmer and Paul were so effective in making your desired 330 purchase such a success! Welcome to the Otto's BMW family!

June 09, 2022

The dealership is clean, modern, and people there were pleasant. However, the main reason I drove past three other BMW dealerships to this one was because of Scott Gately who came highly recommended. Sure More

by AC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

BMW of West Chester responded

We are thrilled to hear of your enthusiastic endorsement of the responsive and knowledgeable purchase experience delivered by Scott. Welcome to the Otto's BMW family!

June 07, 2022

Scott was very knowledgeable with the product as well as the procedure of satisfying a customer, he has followed up with information that will continue to enhance OUR relationship. Thank you both Scott and More

by Jandycruse
Recommend Dealer
Yes
Employees Worked With
Scott Gately
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
Jun 08, 2022 -

BMW of West Chester responded

We are happy to hear you were so satisfied with the knowledgeable assistance provided by Scott. Many thanks for being a valued member of the the Otto's BMW family.

June 02, 2022

Great experience buying a car at Otto's. Scott Gately was awesome to work with. He knows his stuff and is an all-around great guy! More

by Rbcod
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

BMW of West Chester responded

We are so pleased to hear the knowledge provided by Scott resulted in the great experience we always strive for here at Otto's BMW!

June 01, 2022

Scott Gately made our car buying experience an absolute pleasure! He was professional, knowledgeable, and very easy to work with. This was my second BMW I have purchased from Otto's BMW and look forward More

by Georgevlastaris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

BMW of West Chester responded

We are so pleased to hear you enjoyed working with Scott on your purchase. Many thanks for continuing to be a valued and loyal member of the Otto's BMW family!

May 31, 2022

Had an excellent experience buying my vehicle from Otto’s BMW. Ralph N. is very professional, knowledgeable, patient and easy to work with. He was fast to answer all my questions and helped out as much as More

by Yaroslav Turchyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliments for the knowledgeable and professional assistance delivered by Ralph N on your recent purchase. We are delighted to hear you were so pleased. Many thanks again for choosing Otto's BMW!

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