Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
2,966 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,966 reviews
August 09, 2024
Thanks to Bill Cosenza for taking the time to explain all options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. More
by SNLNAYLOR
Verified Customer
August 09, 2024
Great Service! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! More
by lewisirby2
August 09, 2024
Great customer and car care. Excellent service start to finish. Answer any question we may have. Very helpful. Excellent service start to finish. Answer any question we may have. Very helpful. More
by emclorie07
August 09, 2024
Great customer service. They had a quiet and comfortable waiting are while you’re getting service done on your vehicle. They had a quiet and comfortable waiting are while you’re getting service done on your vehicle. More
by reyes.alvarez03
Employees Worked With
August 09, 2024
Service was excellent, they got me in and out quickly and took care of fixing something I had not mentioned when I set up my appointment online. All very professional. took care of fixing something I had not mentioned when I set up my appointment online. All very professional. More
by globaljusticellc
August 09, 2024
Appointment time was good. Everyone took care of everything quickly and easily.good experience. Well run Everyone took care of everything quickly and easily.good experience. Well run More
by DMD328
Employees Worked With
August 09, 2024
I love cars and have been to so many dealers in PA, DE and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having my 4th BMW there and I will definitely have another one after plus recommend to friends and families. More
by Vu Nguyen
Employees Worked With
August 09, 2024
Service advisor always very concise with explanation of the service and future services as qell the service and future services as qell More
by kwkbanahene
Employees Worked With
August 09, 2024
Came in for my regular service. Service last just an hour or so. Was very timely and professional. Highly recommend them. Will be back for my future services. Service last just an hour or so. Was very timely and professional. Highly recommend them. Will be back for my future services. More
by Rainier
Employees Worked With
