BMW of West Chester - Service Center

Got me in for an emergency repair and had the vehicle done in a few hours. done in a few hours. More

BMW of W Chester is always a pleasure to work with. They are accommodating with schedules, finish their work on a timely basis, and have never tried to charge for work that did not need to be done. I They are accommodating with schedules, finish their work on a timely basis, and have never tried to charge for work that did not need to be done. I will be going back. More

Melissa is a great advisor. She communicates well and is professional. Melissa was a timely too. She communicates well and is professional. Melissa was a timely too. More

Sales and Service personnel work to ensure customer satisfaction. Setup callbacks and keep customer informed towards resolution of issues. satisfaction. Setup callbacks and keep customer informed towards resolution of issues. More

Service is excellent and Bill C. is as good as it gets. Great communication from the minute you arrive until you’re finished. is as good as it gets. Great communication from the minute you arrive until you’re finished. More

Professional, on-time, and accommodating. Joseph Izzy ensures that service meets customers expectations each time. Joseph Izzy ensures that service meets customers expectations each time. More

Prompt service Great value. Appreciate the help with my vehicle Thank you so much. See you soon for rear brakes Appreciate the help with my vehicle Thank you so much. See you soon for rear brakes More

Everything works seamlessly. Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick up my kids at a certain time. Facility is clean, loaners are great and if you need to wait, lobby has everything you need for an unexpected time out. . More

Joe is always very responsive to my needs. Very polite and professional and always available for an update. Very polite and professional and always available for an update. More

I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Eac for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously. What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that continues to have unresolved issues, and that’s unacceptable. On my most recent visit, I had a particularly frustrating interaction with Caroline. I expressed that I had an important appointment and was hoping to get in and out as quickly as possible. She told me she’d check on the car and return — but never did. Instead, I was left waiting for 40 minutes, watching her assist other customers without any acknowledgment or update. I ended up leaving, only to get a call five hours later. That level of communication and professionalism is simply not what I would expect from a BMW dealership. I’m truly disappointed. I chose this dealership expecting a high level of service and care, and instead, I’ve experienced inconvenience, lack of follow-through, and an issue that still hasn’t been fixed. At the very least, I expected to be treated with respect and have my concerns taken seriously. More