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BMW of West Chester - Service Center

West Chester, PA

4.7
885 Reviews

885 Reviews of BMW of West Chester - Service Center

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March 21, 2025

Top notch, professional, premium experience The loaner car was lively Lovely The staff were courteous More

by serge-emile.simpson
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
Mar 21, 2025 -

BMW of West Chester responded

We are thrilled to hear that you had a top-notch, professional, and premium experience with us. It is great to know that you enjoyed the loaner car and found our staff courteous. Thank you for choosing BMW of West Chester!

March 20, 2025

Excellent service with easy online scheduling, thorough review of repairs needed, and a pleasant waiting area. More

by LCARRAWAY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our online scheduling convenient and our review of repairs thorough. It is also great to know that you enjoyed our pleasant waiting area. Thank you from everyone here at BMW of West Chester!

March 20, 2025

Top notch service dealership is very clean and Heather is always pleasant and efficient. Very comfortable atmosphere. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our dealership clean and our service top-notch. It is wonderful to know that Heather consistently provides pleasant and efficient service, contributing to the comfortable atmosphere. Thank you for choosing BMW of West Chester!

March 20, 2025

Very professional and did what they could to accommodate the customer’s requirements, e.g. provided a loaner vehicle and changed the appointment time. An excellent customer experience. More

by JSG525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

BMW of West Chester responded

We are pleased to hear that our team was able to accommodate your requirements by providing a loaner vehicle and adjusting the appointment time. We are gratified the customer service met your expectations. Thank you from everyone here at BMW of West Chester!

March 16, 2025

The service process was efficient and people who worked there are very helpful. The rental car was a good bonus. More

by MICHELLEHLUO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

BMW of West Chester responded

It is fantastic to hear that the service process was efficient, and our service staff were very helpful during your visit. Thank you for choosing BMW of West Chester!

March 16, 2025

Service appointments are easily made and kept. Staff at the drive in are courteous Technicians well trained More

by JOEONSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

BMW of West Chester responded

We are delighted to hear our appointment scheduling is easily made and the promised time is kept. We appreciate your thoughts on our courteous advisors and valets in the drive lane and our well-trained technicians. Thank you for choosing BMW of West Chester!

March 15, 2025

On time service is very important to me and every time I have bought my car in service has been great More

by WILLIAMROUNDTREE228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

BMW of West Chester responded

It is fantastic to hear that we provided the timely service you expect during your service visits. Thank you from everyone here at BMW of West Chester!

March 15, 2025

Heather is so accommodating and helpful. She explain everything in a nice and simple way. More

by padilla.june
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

BMW of West Chester responded

We are delighted to hear Heather provided accommodating and helpful service during your visit. We are pleased she was able to explain the process clearly and simply. Thank you from everyone here at BMW of West Chester!

March 14, 2025

Great service department, friendly and helpful sales staff. Purchased 2 M5's here and will again in the future. More

by WILDEBOERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

BMW of West Chester responded

We are thrilled to hear that you had such a positive experience with our service department and sales staff. Thank you for choosing BMW of West Chester and we look forward to your next visit!

March 13, 2025

Great operation, good communication and updating, courteous and professional. I brought in my 20 old 330i for some recall work and was treated like I brought in my newer car More

by NELSONVR6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a positive experience during your service visit. It is great to know that our communication, updates, and professionalism met your expectations. We are especially pleased that you felt well-treated, regardless of the age of your vehicle. Thank you for choosing BMW of West Chester!

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