BMW of West Chester - Service Center

I have been purchasing and servicing my vehicles at BMW of West Chester for over 20 years and always have an excellent experience of West Chester for over 20 years and always have an excellent experience More

I am not answering this - I already filled out a survey I filled out a survey filled out a survey More

Always polite and thorough service. The dealership is a pleasant place to wait for your car. The dealership is a pleasant place to wait for your car. More

Service was slow. When I booked the service, I was told it would take an hour. When I got there, I was told it would be 90 minutes. It was over 2 hours when I left. I When I booked the service, I was told it would take an hour. When I got there, I was told it would be 90 minutes. It was over 2 hours when I left. I wouldn’t agree to wait if I knew it would be so long. I complained, but no one seemed to care. More

Heather was great. She was very communicative and accommodating to our specific needs. Look forward to working with Heather and BMW again. She was very communicative and accommodating to our specific needs. Look forward to working with Heather and BMW again. More

Great people. The dealership is easy to get to from where I live and always fast service. The dealership is easy to get to from where I live and always fast service. More

Always a top notch experience. Easy to deal with. Not hard to schedule unless you need a loaner. Then you’re a little further out. Easy to deal with. Not hard to schedule unless you need a loaner. Then you’re a little further out. More

Great customer service and the technicians provide great feedback back on customer concerns. Unfortunately, the loaner car program has changed, however as ong as I keep receiving great communication and ser feedback back on customer concerns. Unfortunately, the loaner car program has changed, however as ong as I keep receiving great communication and service, I will continue to visit this location. More

I’m pleased with my service and the communication from my service coordinator but the cost of service has gone through the roof. BMW needs to research how to cater to the average population of BMW owners. service coordinator but the cost of service has gone through the roof. BMW needs to research how to cater to the average population of BMW owners. More