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BMW of West Chester - Service Center
West Chester, PA
851 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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851 Reviews of BMW of West Chester - Service Center
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February 03, 2025
Service’s preformed were new tires balanced and alignment done. Front and rear brakes changed. Leaking water pump replacement. No shaking or alignment problems. New brakes are good. Only problem tire pressur done. Front and rear brakes changed. Leaking water pump replacement. No shaking or alignment problems. New brakes are good. Only problem tire pressure was low on all four tires easy fix. Pricy but would recommend to friends. More
by STRAN4
Verified CustomerEmployees Worked With
February 03, 2025
Melissa went above and beyond to ensure I got a safety issue resolved quickly. This was greatly appreciated. issue resolved quickly. This was greatly appreciated. More
by MRU1104RIA
Employees Worked With
February 03, 2025
Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I am very glad I went there. More
by ALFEIA
Employees Worked With
February 03, 2025
They were very lethargic and rude without any regard to the cuetomer. She was calling me over phone from other side of the door the cuetomer. She was calling me over phone from other side of the door More
by VRPRASATH
Employees Worked With
February 02, 2025
My service advisor was excellent but ever since it went from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. More
by SHEA
Employees Worked With
February 01, 2025
Just wanted to give a shout out to Bill Cosenza who recently was very flexible with my loaner while my car was in for service. Bill has always been very honest and up front with recommended services on recently was very flexible with my loaner while my car was in for service. Bill has always been very honest and up front with recommended services on my vehicle. Thank you Bill for always making my experience a great one. More
by TOMKOMP
Employees Worked With
January 31, 2025
Dealership is great. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. More
by JOEB18
Employees Worked With
January 31, 2025
everyone in service was friendly and helpful. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. More
by hansondj
Employees Worked With
January 30, 2025
Not very trustworthy. Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action la Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action law suit on line. Shameful. The car had been in at the dealership several times over the last couple of years. More
by JOERAHI3
Employees Worked With
