Back

BMW of West Chester - Service Center

West Chester, PA

4.7
861 Reviews

861 Reviews of BMW of West Chester - Service Center

Sort by
May 09, 2025

The service agent was extremely professional, respectful, helpful, and knowledgeable. I’m very pleased with the service I received. More

by KUSHUMBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Absolutely superb service. Bill took the time to make sure everything was as it should be.. Thanks More

by lpjte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Our service advisor was personable, thorough in explaining the process, kept us informed of the car's service progress and got us out timely. I would not bring my car to any other BMW dealer for More

by kmmccann01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

The technician did not reprogram about the service he did I serviced my vehicle and changed engine and brake oil but I still get messages. It needs to be changed. More

by MARO1953
Recommend Dealer
No
Employees Worked With
Heather Deritis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
May 06, 2025

5 star experience from the moment I got out of my car to drop off. Amy was quick and efficient and the work station area for me to work during the service was comfortable with snakes and drinks as well as b More

by dean.raughley
Recommend Dealer
Yes
Employees Worked With
Amy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hinkle
May 05, 2025

Staff is welcoming and professional. Service was prompt and the process is efficient. Keeps me coming back for my service needs More

by JCISTERINO
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
May 05, 2025

Efficient service. No thank you. I'm not happy that the dealership is going to begin charging a fee for me to pay with a credit card. This is your cost of owning a busi More

by drsalladino
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
May 03, 2025

While this dealership changed owners a few years ago the owners have maintained courteous and reliable service. The fact that our primary contact has continued to support us has been important to our confid More

by HJMOROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your d More

by ESTEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Friendly efficient service Able to address all maintenance needs of my vehicle in a timely way More

by NEYGUYS
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi