BMW of West Chester - Service Center

Professional, courteous and great job explaining the issues that had to be addressed and repaired. issues that had to be addressed and repaired. More

Always a pleasure, helpful and professional, Melissa is certainly an asset to OTTOs BMW that makes my visits a very welcoming experience. certainly an asset to OTTOs BMW that makes my visits a very welcoming experience. More

Bill and the team are responsive, thorough and go above and beyond to be sure the job is done right and the customer is satisfied. and beyond to be sure the job is done right and the customer is satisfied. More

High expertise coupled with ability to understand my detailed thinking approach creates a high satisfaction working with Melissa and the service techs. Keep it up! detailed thinking approach creates a high satisfaction working with Melissa and the service techs. Keep it up! More

BMW of West Chester did a nice job servicing my BMW that I brought in for scheduled service. I brought in for scheduled service. More

Fantastic dealership. Everyone was very helpful and courteous! I highly recommend, I had a great expereince. Everyone was very helpful and courteous! I highly recommend, I had a great expereince. More

Patient with the customer and answered all the questions that I had for my car that I had for my car More

Good timely service. Car was finished ahead of schedule. Good job by all who were involved. Car was finished ahead of schedule. Good job by all who were involved. More

Always helpful, responsive and easy to understand what my car needs. Typically they get everything done to meet my schedule. car needs. Typically they get everything done to meet my schedule. More

Heather was very responsive and kept me informed about repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggest repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggestions. One improvement noted—difficult to reach desk checkout staff by phone and system originally asked me to pay incorrect amount. More