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BMW of West Chester - Service Center

West Chester, PA

4.7
1,034 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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1,034 Reviews of BMW of West Chester - Service Center

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August 14, 2025

I do not like the AI presence of Pam! ! She cannot seem to understand me and cannot seem to find available appointment times! Please get rid of her! More

by JOHN_PETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

Just for oil change and break fluid change they took two days to complete the work. More

by wtf
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

Bill was great at helping me with my oil service needs. I was in and out. They were busy but managed to get my car done quickly. I always have a positive experience and energy. More

by hondatyper-00798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

Caroline and the entire BMW of West Chester Service Department make the customer feel at home EVERY TIME you come in! More

by frankiezoomzoom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

They were awesome, very friendly, processes and charges were explained, I tried other places in our area. They are the best More

by SASEMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

Frank is always helpful and knowledgeable. I look forward to working with him again. The dealership continues to be my preferred location for service. More

by Bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

Very professional and nice. Only concern is you never have tires in stock or able to get them the same day which extends the amount of time my car needs to be in your shop. More

by ttracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather is always very responsive and helpful.
August 09, 2025

Friendly and responsive staff. Excellent experience. 24 hours to replace 4 tires in an emergency. More

by NHWHITES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2025

They are simply the best! Very professional. Committed to fairness and excellence. Value the customer relationship. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

They are all friendly and polite and know what they are doing, very customer-oriented. More

by CAFSHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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