BMW of West Chester - Service Center

Mellisa was great to work with. Inspection done in timely matter. Still waiting on a back ordered part to come in. Inspection done in timely matter. Still waiting on a back ordered part to come in. More

Been going here for years. This dealership does a good job taking care of their customers. This dealership does a good job taking care of their customers. More

The service department @ BMW of West Chester never seem to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. More

Started poorly by not having car ready when promised but ended well due to service person ended well due to service person More

Effective and efficient service to maintain my precious M235i. Appreciate your efforts to keep me safely on the road. M235i. Appreciate your efforts to keep me safely on the road. More

Chris Clayton is an outstanding Service Manager and should be recognized for his expertise and experience. should be recognized for his expertise and experience. More

Outstanding service, with every detail taken care of meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the differenc meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the difference. More

Once again, Melissa Gibson came through with excellent service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to non service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to none in responding quickly, and telling it like it is. Hope she stays at Otto's for a long, long, time. More

Most of the reviews I read on Otto's are good, this one not so much... attached are pictures of my rims this is the damage that happen while my car was being serviced ( alignment, tire balance and rotati not so much... attached are pictures of my rims this is the damage that happen while my car was being serviced ( alignment, tire balance and rotation)on February the 18th 2023. I could Summitt a lengthy review here however to much took place in a short period of time to explain and still be fair to the service writer dealership and myself. 5 days after the damage happen, the service writer finally had HALF of a acceptable solution that would not be implemented untill March. I was able on my own at my expense $300.00 to have rims repaired and back on my car by February the 24th, my lack of patience was a direct result of loosing faith ( because of the way the problem was being addressed)that even in March I likley would still be negotiating with the dealership about a problem that should not occurred in the first place. This event was beneath the standards of customer service that BMW brand represents. More