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BMW of Westlake

Westlake, OH

4.8
4,545 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,545 reviews

January 14, 2023

This dealership is friendly and helpful. They are very knowledgeable and efficient. They explain things so that anyone can comprehend what you car needs More

by Happy,216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

BMW of Westlake responded

Thank you for the positive review!

January 14, 2023

Great experience, good value for trades, very professional and helpful. Thank you for the great experience More

by Zeez02r1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve David
Jan 16, 2023 -

BMW of Westlake responded

Thank you for the great review!

January 14, 2023

The service was good, not overpriced, and timely. Getting the appointment was easy and fit my schedule and the waiting room was clean and comfortable More

by AWBEVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 16, 2023 -

BMW of Westlake responded

Thanks for the positive review!

January 12, 2023

Excellent job done, took care of various problems down to the most minut details . Very nicely done. More

by jmieschnidt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

January 11, 2023

Always very prompt and thorough assessment of any issues I have. Quick response and resolution of any problems. More

by ABUZEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 11, 2023 -

BMW of Westlake responded

Thanks for the great feedback!

January 11, 2023

Great customer service. Really appreciate all of the information and helpful guidance through the process More

by CMCRISBOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 11, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

January 10, 2023

Had car in for a headlight. Light was not in stock. Waited two weeks and called the dealer myself to find that it was now in stock and I could finish the service. No one call More

by ddpodpes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Jan 10, 2023 -

BMW of Westlake responded

Thanks for letting us know about your experience. We apologize there was a miscommunication. We'll be sure to address your comments with the team immediately.

January 10, 2023

I have purchased 3 , 5series cars ,1 , 7 series car and this 2022 x5 is my 5 th x5 series vehicle. All were excellent vehicles. More

by jmieschnidt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

BMW of Westlake responded

We appreciate your loyalty and this great review!

January 10, 2023

Nice and welcoming environment. Jim and Nate in service are always friendly and accommodating. Highly recommended. More

by jamiesamaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
Jan 10, 2023 -

BMW of Westlake responded

Thanks for the great review about Jim and Nate!

January 08, 2023

Mr. John is a professional. He walked me through the process for getting my 2023 BMW M5 Competition hassle free. I traveled from NYC to OH to complete this transaction. The vehicle was pristine as adver More

by Olusegun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

BMW of Westlake responded

Thanks for the amazing review about John and BMW of Westlake!

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