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BMW of Westlake

Westlake, OH

4.8
5,247 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 5,247 reviews

October 09, 2021

I felt that I was special to your dealership, the work was done extremely well More

by nedburgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 09, 2021 -

BMW of Westlake responded

Thanks for the fantastic feedback!

October 08, 2021

Easy to work with, reliable, great service. Tim was very helpful as my car had been to a different dealer prior and they put an incorrect tire on my car. More

by FRANNIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 08, 2021 -

BMW of Westlake responded

Thanks for the great review!

October 08, 2021

Great job. Good service. Work done on time. Loaner was nice. Service advisor very good to work with. More

by RAB888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 08, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Jim and BMW of Westlake!

October 08, 2021

Everyone was friendly besides the two men that were standing in the corner clearly gossiping about customers. More

by TDOT07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Oct 08, 2021 -

BMW of Westlake responded

Thanks for the good review. We’ll be sure to address this issue, thanks for bringing it to our attention.

October 07, 2021

Jim Strunk is terrific to deal with. Answers all my questions. Makes sure I get the service that I need. More

by BLKDORO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 07, 2021 -

BMW of Westlake responded

Thanks for the amazing review about Jim and BMW of Westlake!

October 07, 2021

Always friendly and helpful and gets me an appointment right away. I feel confident enough to stop by to have them check something out quick More

by ckneisly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

BMW of Westlake responded

Thank you for the awesome review!

October 07, 2021

Brittany, John, and the rest of the team at the service center are very personable, and always make me feel welcome. More

by PaulC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Oct 07, 2021 -

BMW of Westlake responded

Thanks for the fantastic review!

October 06, 2021

Quick work, comfortable waiting area, friendly staff. I like the reminders that the team sends. Thank you. More

by T.BRUENING
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the positive feedback!

October 06, 2021

Service is applied in a clean and timely manner.Follow Service is applied in a clean and timely manner. Follow up covers any questions and the cost is as expected. Thank you. More

by Bill Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the great review!

October 06, 2021

Excellent service and very friendly and professional and clean environment! I never have any issues. More

by Vanessa E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience!

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