BMW of Westlake

First BMW purchase Referred to this dealership by a friend. My first car buying experience. Staff was excellent, very knowledgeable and courteous. I already knew what I Referred to this dealership by a friend. My first car buying experience. Staff was excellent, very knowledgeable and courteous. I already knew what I was looking for and my time spent there was very efficient. Didn't try to push anything on me that I didn't want and made every effort to meet my needs. Overall I was very pleased, would go back again, and would definitely recommend to any family and friends. More

Buy your next car at Westlake BMW with Ken Delk Just completed our second automobile transaction with Ken Delk. The overall visit was pleasantly comfortable and without any sales pressure. I asked m Just completed our second automobile transaction with Ken Delk. The overall visit was pleasantly comfortable and without any sales pressure. I asked many questions and that were all answered. I was able to test drive whatever vehicles I wanted. I ultimately decided to buy the car I had previously leased from Ken. My visit to the dealership was hassle free from Ken in Sales to Mike in the Finance Department. Everyone was knowledgeable and most helpful. I received a great deal and drove away a happy customer with my 2016 BMW 335i. Again, Thank You Ken Delk and Westlake BMW for a job well done!!! More

Excellent I came in a couple months ago, and we couldn’t get a deal done. I came back recently with different needs and they were able to accommodate those need I came in a couple months ago, and we couldn’t get a deal done. I came back recently with different needs and they were able to accommodate those needs. They are very flexible, and willing to work with you as a consumer. I would recommend this dealership to anyone who wants to get great customer service and feel appreciated. More

Replace stolen car Was in a rough spot after my x3 was stolen. Chad helped me find a new car and has been very receptive and helpful to everything Ive needed after purc Was in a rough spot after my x3 was stolen. Chad helped me find a new car and has been very receptive and helpful to everything Ive needed after purchase. I won't be buying a car anywhere else after this experience! More

HORRIBLE management and rude sales person I have bought several high end vehicles and I found a car I had been looking for at Westlake. I contacted them and Chad and I started negotiating via I have bought several high end vehicles and I found a car I had been looking for at Westlake. I contacted them and Chad and I started negotiating via text message. The CPO sales manager, Fred dropped the asking price online after offering it to me for the same thing. Bottom line, they only came off $500 from this new asking price. Seems like a scam to me. I was originally asked by Chad to put down $1000 NON-REFUNDABLE deposit which I said no way. He then told me it was refundable. I pointed out a couple of chips on the car in the pictures and he said they would be fixed professionally. A few days later I go in to finalize the deal and the touch ups were done by the Chad the salesman! I wasn't happy about this but went ahead with the purchase. When I got home and washed the car I noticed a dent in the roof so I asked Chad if I get an estimate, would they reimburse me? He said of course. I take the time out of my schedule to get an estimate and he said Fred said that its too high. Now, I am not an expert but I shouldn't have to deal with these items. When I hadn't heard back again from Chad, I told him I would fill out an honest review and he called me a "bully and couldn't believe I treat people this way!". When do you go to a BMW dealer and spend almost $40k and get spoken to like this? He then said that Fred would be calling me right away which hasn't happened. He also said he would have his GM call me, which also has not happened. DO NOT BUY FROM THIS DEALER. GO TO A BMW DEALER THAT APPRECIATES THEIR CUSTOMERS AND GIVES GOOD SERVICE. NOT ONLY WILL I NEVER BUY FROM THIS DEALER, I INTEND ON TELLING EVERYONE I KNOW ABOUT MY EXPERIENCE AND TO NOT BUY FROM ANOTHER GANLEY OWNED DEALERSHIP! More

Great Dealership Great dealership. Great people. Best car buying experience I ever had, Friendly, attentive staff took care of all my needs. BMW of Westlake knows how Great dealership. Great people. Best car buying experience I ever had, Friendly, attentive staff took care of all my needs. BMW of Westlake knows how to do it right! More

Stellar!!! From beginning to end, my whole experience was fantastic. Friendly staff, beautiful facility,and above and beyond service. Jerry was very helpful thro From beginning to end, my whole experience was fantastic. Friendly staff, beautiful facility,and above and beyond service. Jerry was very helpful through out the whole process. More

Purchase of a CPO 320i I was beyond impressed with everyone at this dealership. From filling out an inquiry online all the way through to picking up my car, I was really wel I was beyond impressed with everyone at this dealership. From filling out an inquiry online all the way through to picking up my car, I was really well taken care of. Everyone was so nice and there was no pressure ever. They took so much time to show me the features of my car (this is my first BMW). I will definitely be staying in the BMW family, but also in the BMW of Westlake family. More

Great experience John was efficient and very helpful! I feel confident about my purchase and would highly recommend John and the Westlake BMW dealership. The whole p John was efficient and very helpful! I feel confident about my purchase and would highly recommend John and the Westlake BMW dealership. The whole process was seamless! More