BMW of Westlake

Experience with the staff was phenomenal and I really appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blowe appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blower harness wiring. My cover for this area was behind the passenger seat but wasn't reinstalled. That would also have been appreciated. More

This was a visit for 10,000 mile service on a new '21 X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1. X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1.) Car was detailed and cleaned completely except for the windows which were terrible. Worse than when I dropped off the car. They had to be re-done when I got home. 2.) Although there were no other customers, it took a good 10-15 minutes to retrieve my car. Not world class service here ( Cassie was not there). More

The service team does a fantastic job and always gets me through quickly. Love the updates and proactive outreach Cassi provides each time I need service with my vehicle. Thanks! through quickly. Love the updates and proactive outreach Cassi provides each time I need service with my vehicle. Thanks! More

Very friendly staff work Is done on time. I love the text chat feature from the service staff I can easily communicate with out missing a call chat feature from the service staff I can easily communicate with out missing a call More

overall very helpful, patient, and friendly. not condescending when explaining what was wrong with my car and what was recommended I needed. they were also seemingly honest about wanting to do what condescending when explaining what was wrong with my car and what was recommended I needed. they were also seemingly honest about wanting to do what was best for me and my car and not take advantage. would absolutely go there again for any further issues. More

Customer service is very considerate keeps you informed of everything that’s going on very polite very courteous you know Exactly when someone will pick up your car you know exactly when they will drop it of everything that’s going on very polite very courteous you know Exactly when someone will pick up your car you know exactly when they will drop it off they keep you totally informed of every process. One of the best service group I’ve ever experienced More

Pre-sales inspection is not worth the money. Same quality inspection is free at most shops. Paid $150 and didn’t learn. Thing I didn’t already know. Would not do that again. quality inspection is free at most shops. Paid $150 and didn’t learn. Thing I didn’t already know. Would not do that again. More

I’m from Michigan, I would rather drive 200 miles out of my way to dealer with this dealership. I asked Nez went above and beyond. He got me the PERFECT car. If you want a BMW and don’t want to get ripped o my way to dealer with this dealership. I asked Nez went above and beyond. He got me the PERFECT car. If you want a BMW and don’t want to get ripped off, go see Nez or anyone of these great guys at Westlake BMW More

Great! Professional and timely! I was extremely pleased. I arrivved on time and was given a loaner. Cassie was extremely helpful and she even threw out more salt at the doorway when I informed her how slip I arrivved on time and was given a loaner. Cassie was extremely helpful and she even threw out more salt at the doorway when I informed her how slippery it was. More

Jimmy was a pleasure to work with! I Would recommend him to anyone and I will be back to see him again. Thanks my friend ! to anyone and I will be back to see him again. Thanks my friend ! More