Chris Czaplenski
Chris Czaplenski at BMW of Westlake
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Chris Czaplenski

Parts Manager

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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12 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Languages Spoken

English English

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12 Reviews

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12 Reviews of Chris Czaplenski

January 02, 2024

Dealership Rating
Employee Rating

I always feel confident that I have been given honest recommendations and have received the best service for my vehicle that is possible. More

by borysepakush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2024

BMW of Westlake responded

Thanks for the positive review!

June 08, 2022

Dealership Rating
Employee Rating

Great cars, great people, great service, and always a great experience. I've done business at Ganley BMW for over 20 years, no disappointments- More

by bestrex
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron LaPorte, Jared Jeschelnig , Steve David, Fred Palmer

Jun 08, 2022

BMW of Westlake responded

We appreciate your loyalty and this great revieW!

May 27, 2022

Dealership Rating
Employee Rating

Knowledgeable, personable, professional👍 Always a great state of the art place to experience, they keep my BMWs at 100%- More

by bestrex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron LaPorte, Jared Jeschelnig , Steve David, Fred Palmer, Carl Whelpley

May 27, 2022

BMW of Westlake responded

Thanks for the awesome feedback!

January 23, 2022

Dealership Rating
Employee Rating

I had a great experience in BMW of Westlake. I traded in my car and got a new one all process went smoothly and fast. Kelly Cavanagh was very helpful. I inquired couple of months ago for a car I was interes More

by adiba_w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2022

BMW of Westlake responded

Thanks for the awesome review about Kelly and BMW of Westlake! Enjoy your new BMW!

April 28, 2021

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Employee Rating

Great people. Great service. Christian, Cassie and Zack great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. T More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek , Christian Gufreda, Jim Strunk, Cassie Thadeus

Apr 28, 2021

BMW of Westlake responded

Thanks for this awesome review about the team at BMW of Middleburg Heights!

January 28, 2021

Dealership Rating
Employee Rating

Experience with the staff was phenomenal and I really appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blowe More

by DIRKKROG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent McKenzie

Mar 26, 2021

BMW of Westlake responded

Hello Dirkkrog, thank you; we appreciate your feedback and will be sure to address this issue with the staff. Thanks.

January 14, 2021

Dealership Rating
Employee Rating

Very nice dealership, fast and friendly top notch . Never had to come back for the same service it was always done right the first time. Thank you James More

by JAMESHENLEY007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron LaPorte , Cassie Thadeus

Jan 14, 2021

BMW of Westlake responded

Thank you so much, James, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.

January 11, 2021

Dealership Rating
Employee Rating

Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money More

by JACAS68
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus

Jan 12, 2021

BMW of Westlake responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

October 29, 2020

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Employee Rating

Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

by lamar4821
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tom Tunnell, Don Cepek, Cameron LaPorte , Cassie Thadeus

Nov 01, 2020

BMW of Westlake responded

Lamar, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

August 04, 2020

Dealership Rating
Employee Rating

I would recommend this bmw dealership on the Westside of Cleveland to everyone. Best customer service and your in and out. . Take care. See ya soon More

by JOANN44109
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda

Mar 26, 2021

BMW of Westlake responded

Hi Joann44109! We're so happy we were able to help you out!

1

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