BMW of Westlake

My salesman, Huy was the best ! I had been looking around at various year Vw beetles , 5 speed. I had test driven them at other dealerships & sales lots. While I wasn't initially su I had been looking around at various year Vw beetles , 5 speed. I had test driven them at other dealerships & sales lots. While I wasn't initially sure I'd go for the newer model,I had sent an email to the dealership with questions about the vehicle . I received a very quick response answering all my questions from Huy. About a week had passed, I hadn't really decided if I was going to test drive the newer model ( the one this BMW dealership had) although I really liked the vehicle; I got a phone call from Huy following up if I needed any more information regarding the vehicle . He encouraged me to stop at the dealership for a test drive, with no pressure . I did just that , he was very personable & truly helpful . I did purchase the car , the whole sales process and help from Huy made the deal happen . He is a great salesman , who feels like a truly helpful friend . I would definitely recommend him to anyone interested in a vehicle they have there . More

Q is 5 Star Saleman ! I just purchased BMW 750i from Q without visiting the Dealership. I gave Q a 5 Star because I am completely satisfied with services that he provided i I just purchased BMW 750i from Q without visiting the Dealership. I gave Q a 5 Star because I am completely satisfied with services that he provided including prepare all docs, financing, and arrange shipping my BMW 750i from Middleburg Heights to Atlanta safely. I would highly recommend BMW of Westlake and Qasim. More

Felt like a comfy pillow Came in on a Wed. afternoon after work looking for a specific car. Met Ken Delk who walked me very easily thru the process. Was told they had one th Came in on a Wed. afternoon after work looking for a specific car. Met Ken Delk who walked me very easily thru the process. Was told they had one that was a demo but was discounted as a result. I was shown the vehicle and discussed the pertinent info - and settled on a mutually agreeable deal. Not once was I ever pushed into anything I didnt want or told anything other than what I had asked for. This was my first dealing with BMW and I felt like a long lost friend. In short, I highly recommend these guys, very straightforward, no BS and got what I felt like was a fair deal Thanks, Ken! More

the best and easiest dealership to buy from from start to f we had the best experience our sales person q was amazing friendly professional and knowledgeable our finance person was helpful witty and definitely we had the best experience our sales person q was amazing friendly professional and knowledgeable our finance person was helpful witty and definitely loving his profession all good and we will be back to get our next car it was worth the 2 hr drive from NY. More

Great BMW Dealership BMW of Westlake is a great dealership and I had a great experience there. They showed me that they really wanted me to become a customer and were wil BMW of Westlake is a great dealership and I had a great experience there. They showed me that they really wanted me to become a customer and were willing to work to get my business. More

Q = True Baller I've purchased two vehicles recently and spoke to many salespeople. Most have been pushy and at times straight up lie about things. Q, on the other ha I've purchased two vehicles recently and spoke to many salespeople. Most have been pushy and at times straight up lie about things. Q, on the other hand, is persistent, hard working and straightforward. In my mind, there is a difference between pushy and persistent. Q followed up with me, but didn't pressure me into anything. He worked hard to find answers, rather than redirecting the conversation or making something up. If he didn't have an answer, he would check and call, text or email me back. Q is a funny and friendly guy, who will put you at ease and allow you to make a decision you are comfortable with. Q truly went out of his way, whereas, other dealers in the area couldn't be bothered to respond in a timely manner or give me accurate details about the vehicle they were selling. For example, another dealer didn't bother to tell me it smelled like death in the vehicle I traveled 4 hours to see. They tried to cover it up with some god-awful coconut bomb after I mentioned it. I told them I was disappointed and left. To be honest, I didn't think I was going to purchase the vehicle I did from Q when I started my car search journey. However, after going to other dealerships and running into the same annoying sales tactics and tomfoolery, the decision was clear. Q worked with me, heard my concerns and ultimately provided the best deal. I don't know what it is about being a car salesman, and why so many think they should treat people like sub-human mutants without a brain. Q simply treated me like a human and with respect. By the end of the experience I would have purchased anything from Q. Used diapers? Sure, sign me up. I couldn't wait to throw my money at him. While it could have all been a ruse and I'm a sucker, I do believe Q genuinely cares about his customers, because he sees them as people, not dollar signs. I'm sure he likes money too, but who doesn't? Further, the professionalism at this dealership extends beyond Q as well. Everyone else I interacted with at the dealership was friendly and competent. I was even "that guy" that came in right before they closed. You know? The customer that everyone hates, walking in at the last minute. In fairness, I drove from really far away, but still the dreaded last minute customer. Q and the finance guy (Dan, I believe), stayed WELL past close to assist me in purchasing a vehicle. They didn't pressure me or make me feel like a terrible person. They just remained professional and got the job done. In summary, Q is a true baller-extraordinaire in regards to customer service, selling cars and making you feel good about spending all your hard earned swole dollars. And, yes, I am a real customer. I totally purchased a vehicle here yesterday. More

Wonderful new BMW facility in Westlake. I was really pleased with this Dealership- from their courtesy, personal service and their willingness to answer any question I might have. They were I was really pleased with this Dealership- from their courtesy, personal service and their willingness to answer any question I might have. They were a big help in steering me to the car and accessories that I wanted. It was a great experience!! More

Best car buying experience ever. Westlake BMW dealership is and has continued to be wonderful . They have reached out to us just to make sure we are enjoying our BMW but also if we ha Westlake BMW dealership is and has continued to be wonderful . They have reached out to us just to make sure we are enjoying our BMW but also if we have any questions. I just loved the whole experience at Westlake BMW. I've told my everyone how much fun I had buying my car. Sincerely, Amy More

Level of professionalism Q from the moment I pulled in greeted me with professionalism. He gave me a no hassle, no pressure experience. This is what I needed after numerous fa Q from the moment I pulled in greeted me with professionalism. He gave me a no hassle, no pressure experience. This is what I needed after numerous failed attempts at other dealers. I never felt like I was being taken advantage of, nor being manipulated like a puppet for his gain. I felt I was being treated with honesty and kindness. Have to give a thank you to Steve as well, who also assisted in reaching my best options. I will most certainly recommend these people to others. More

It was a very pleasant experience! I recently bought a used 2013 Honda Pilot from BMW of Middleburg Heights and it was a very good experience. All paperwork and application was fast and I recently bought a used 2013 Honda Pilot from BMW of Middleburg Heights and it was a very good experience. All paperwork and application was fast and smooth. My sales person, Greg, was very helpful and communicated thoroughly with me before, during and after sale. The second day after I bought the car I got calls from him about my experience and he offered his help. It was a very pleasant experience! More