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BMW of Westlake
Westlake, OH
5,274 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,274 reviews
January 21, 2021
Great service minus the price difference between bmw of Westlake and Cain BMW canton. Cain BMW have better competitive and lower service price compared to Westlake Westlake and Cain BMW canton. Cain BMW have better competitive and lower service price compared to Westlake More
by Pierre
Verified CustomerEmployees Worked With
Cassie Thadeus
January 21, 2021
Excellent sales experience from beginning to end! Adam and Dirk were very attentive to my needs. I would definitely recommend to others and I will be a return client. and Dirk were very attentive to my needs. I would definitely recommend to others and I will be a return client. More
by JEBEARDSLEY
January 20, 2021
Great place to get your car serviced. Got me in quick and a loaner to go about my day. Car was done a few hours later. Great place that cares about their customers! and a loaner to go about my day. Car was done a few hours later. Great place that cares about their customers! More
by DELLIS1480
Employees Worked With
Cassie Thadeus
January 20, 2021
Thanks to BMW and the professional service provided. Christian is always there to provide professional help. Any questions I have asked were addressed and answered in a timely matter. Christian is always there to provide professional help. Any questions I have asked were addressed and answered in a timely matter. More
by DAVE.VONDERAU
Employees Worked With
Cassie Thadeus, Christian Gufreda
January 20, 2021
Good overall xperience. Dealer got me in quickly. Appt ran about 1 hr longer than estimated. The quote on brakes was double other service centers. ran about 1 hr longer than estimated. The quote on brakes was double other service centers. More
by Coreyraub
Employees Worked With
Christian Gufreda
January 19, 2021
Cassie has always been the best advisor she’s know her stuff and is quick! Great personality. Always enjoy seeing her and feel very confident with her recommendations. stuff and is quick! Great personality. Always enjoy seeing her and feel very confident with her recommendations. More
by HEATHER.MCQUADE
Employees Worked With
Cassie Thadeus
January 19, 2021
BMW of Middleburg Heights did a great job, as always. Cassie is a pleasure to work with and the entire team made the drop off and pick up processes simple and efficient. Cassie is a pleasure to work with and the entire team made the drop off and pick up processes simple and efficient. More
by s14mohr
Employees Worked With
Cassie Thadeus
January 18, 2021
I have no idea of where Westlake but I went to the Middleburg Dealer in Ohio. It was not good. I towed the car there, paid for that and was charged $200.00 while nothing was done to the truck. The l Middleburg Dealer in Ohio. It was not good. I towed the car there, paid for that and was charged $200.00 while nothing was done to the truck. The lady that I spoke to was extremely rude and made it clear to me that I was going to pay whatever they wanted or I wouldn't get my truck back. Unbelievable More
by SMTHSHVNN37
Employees Worked With
January 18, 2021
Long time customer who will not be returning ever again. Sales manager was extremely rude and spoke to me like I was incompetent after I had purchased a $60,000 used car that has spent 2 months in the shop Sales manager was extremely rude and spoke to me like I was incompetent after I had purchased a $60,000 used car that has spent 2 months in the shop within the first 5 months of ownership. Do yourself a favor and take your business somewhere to a place where you will be treated respectfully and sold a quality product. More
by Will Nixon
January 18, 2021
BMW of Middleburg Heights is second to NONE in service. I couldn’t imagine taking my car anywhere else for service! Customer for life here! I couldn’t imagine taking my car anywhere else for service! Customer for life here! More
by GFOSS.58
Employees Worked With
Tom Zito, Christian Gufreda
