Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Adam and Dirk could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
December 22, 2020
"I appreciated the time and patience Jimmy gave me as I..."
- TAM Verified Customer
I appreciated the time and patience Jimmy gave me as I test drove cars and his direction and advice as I made my choice. I would recommend Jimmy to friends and family who may be shopping for a BMW. I also appreciated Ian who went over the car with me so thoroughly before I took it home.
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake. We look forward to sharing this awesome review with Jimmy!
December 22, 2020
"We have not yet used the service department as its been..."
- BEPADDEN Verified Customer
We have not yet used the service department as its been less than a week in the new M235, but the dealership has worked to ensure we knowledgeable on the vehicle features, was able to get our app setup and resolve some issues regarding our title from our trade in... overall for us the experience has been positive.
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come! We hope you continue to enjoy your M235!
December 02, 2020
"Adam Moon and Jerry Mancini were amazing and made finding..."
- KINDRASC Verified Customer
Adam Moon and Jerry Mancini were amazing and made finding my perfect car a great experience—I would highly recommend BMW of Westlake for your next car!
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Adam and Jerry and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
November 21, 2020
"Nez could not tell me anything about my car. I left there..."
- Carol Pozzuto Verified Customer
Nez could not tell me anything about my car. I left there not knowing how to turn on my wipers or adjust my side view mirrors or even how to turn on the radio or even how to open the trunk. He told me he knows nothing about Nissans & I needed to go to a Nissan dealer to ask them to help me. He asked Adam Moon for the name of someone to help me at Ganley Nissan .He gave me Dave Becker's name & phone number. I called & got his voice mail. I left a message but he never got back to me. How can you sell a car & let the new owner leave without knowing how to drive that car. I think my experience was very unprofessional, and I would not recommend BMW Westlake as a place to purchase a car.
Carol, We thank you for bringing this to our attention, and we'd like to learn more about your experience. Please feel free to reach out to management directly at 440-887-0000.
November 16, 2020
"I could not have been more pleased with the entire buying..."
I could not have been more pleased with the entire buying experience. The owner and the staff exceeded my expectations and made ( what has been a stressful experience at other dealers) for a very pleasant and stress free one. I recomednt the dealership to all
Thank you for your feedback. While we are glad to hear that Kelly delivered great customer service, it's disappointing that your experience didn't meet your expectations. We thank you for bringing this to our attention, and we'd like to discuss further if you'd be willing to contact us about your visit, please feel free to reach out to us directly at 440-887-0000. Thank you.
October 14, 2020
"very good people like doing business there very..."
- essawimike Verified Customer
very good people like doing business there very friendly doing the work on tome
and keep you updated about your car and they always have the loaner ready for you when drop you car love it
Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
September 24, 2020
"The BMW team made the sales process smooth, with strong..."
- Sal Verified Customer
The BMW team made the sales process smooth, with strong customer service qualities, addressing my questions and needs and providing a car to my house to test drive. Highly recommend them to others.
Thank you so much for your wonderful review, Sal! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new BMW, and we thank you for choosing BMW of Westlake!
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