Dirk Steffen

Amazing customer service and made buying a car stress free and enjoyable. Would highly recommend Ken Delk. We got quick responses & everything was finalized when we came to pickup the car. free and enjoyable. Would highly recommend Ken Delk. We got quick responses & everything was finalized when we came to pickup the car. More

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The dealership is welcoming and Ken Delk, our advisor, was great! He was confident in the product and so patient with our questions. The BMW genius, Dirk, was friendly and so helpful explaining all of the was great! He was confident in the product and so patient with our questions. The BMW genius, Dirk, was friendly and so helpful explaining all of the car features thoroughly and took time to make sure we understood. It was a great experience! More

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I’ve done business with this dealership for over 15 years. I found them to be very reputable and very service oriented. I highly recommend them. years. I found them to be very reputable and very service oriented. I highly recommend them. More

by Jmanco Verified Customer Verified Customer

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4th car that I’ve purchased from bmw of Westlake. They’ve always been great with me. Ask for Nez he’s very knowledgeable and knows his cars!! They’ve always been great with me. Ask for Nez he’s very knowledgeable and knows his cars!! More

by Amf201985 Verified Customer Verified Customer

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Everyone from Nez the salesman to Dirk who assisted with the technology was very helpful and friendly! And I think Mike in finance the technology was very helpful and friendly! And I think Mike in finance More

by SCOTTRHAAS Verified Customer Verified Customer

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O pressure sales experience. First service on 12/2. Very comfortable waiting area and Brittaney kept me updated. Everyone here seems so nice. First service on 12/2. Very comfortable waiting area and Brittaney kept me updated. Everyone here seems so nice. More

by DAH29 Verified Customer Verified Customer

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Kevin was attentive to my car’s issue and located new tires with a fantastic turn around time! He worked hard to get me in and had the car returned to me same day. He kept me informed the entire time. tires with a fantastic turn around time! He worked hard to get me in and had the car returned to me same day. He kept me informed the entire time. More

by SGLAVINOS Verified Customer Verified Customer

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Kevin is the best! He went above and beyond to make sure my vehicle was serviced properly and kept me informed on what was going on with it. Customer service at its bes He went above and beyond to make sure my vehicle was serviced properly and kept me informed on what was going on with it. Customer service at its best. More

by OH1221YF Verified Customer Verified Customer

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Nice dealership. Good inventory friendly personell. Very helpful throughout the process. No the first car I bought from them. Good inventory friendly personell. Very helpful throughout the process. No the first car I bought from them. More

by RCM1 Verified Customer Verified Customer

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Matt, the service team member was great to work with. They provided a loaner car for me and kept me informed as the service progressed. They provided a loaner car for me and kept me informed as the service progressed. More

by LLKRED Verified Customer Verified Customer

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