Dirk Steffen

The team at BMW of Westlake could not have done a better job in assisting me with the purchase of my new car. Travis was very helpful in showing me every car I was interested in on their lot to find the per job in assisting me with the purchase of my new car. Travis was very helpful in showing me every car I was interested in on their lot to find the perfect one. The finance department did an excellent job as well, very quick and did not attempt to tack on any additional fees or unnecessary packages as most dealerships do. Can’t recommend enough. More

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Kelly was efficient, courteous, and best of all, humorous! She made my extremely rushed car purchase run smoothly. She was great at explaining everything, and I'll definitely return to her when it's humorous! She made my extremely rushed car purchase run smoothly. She was great at explaining everything, and I'll definitely return to her when it's time to shop for a new vehicle! More

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Bought our first BMW from Jerry Mancini and it was the easiest car buying experience we've ever had. Jerry was friendly, knowledgeable and did not pressure us at all. Mike handled the financing quickly easiest car buying experience we've ever had. Jerry was friendly, knowledgeable and did not pressure us at all. Mike handled the financing quickly and had us in and out so fast. Dirk showed me all the features of the car and absolutely knew the car inside and out. I think I only remember a third of what he went over. This car has soooo many features! We love our new BMW! More

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Corey is a service advisor who goes well beyond his means to assist his clients with exemplary service. He is the best I've had in my 50 years of owning vehicles. to assist his clients with exemplary service. He is the best I've had in my 50 years of owning vehicles. More

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The entire staff at BMW was friendly, attentive, and very professional in every aspect. Nez Faraj took his time answering all of my questions and making sure the experience met all of my expectations and mor professional in every aspect. Nez Faraj took his time answering all of my questions and making sure the experience met all of my expectations and more. Dirk Steffen's demonstration of the features inside my new vehicle was simply impressive. Their level of knowledge, expertise, and quality of customer service was outstanding going above and beyond anything I ever experienced before. Thank you so much BMW of Westlake! More

by AMY54 Verified Customer Verified Customer

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Disappointed to find out AFTER THE DEAL WAS DONE that there was just 1 key for this car, and we are responsible for purchasing another. there was just 1 key for this car, and we are responsible for purchasing another. More

by Waterk9s Verified Customer Verified Customer

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Adam was responsible for making 2 first time Bmw owners happy with each of their brand new 2023 vehicles happy with each of their brand new 2023 vehicles More

by SADANIELS Verified Customer Verified Customer

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We brought are car in for service and we were promised a one day turn around and it was one day turn around and it was More

by SADANIELS Verified Customer Verified Customer

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Ken Delk and Dirk were awesome. They made the new car buying experience a breeze. They made the new car buying experience a breeze. More

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John Caruso and the Westlake team were professional and efficient in our dealings. I'm a first time BMW driver and they made the transition easy. efficient in our dealings. I'm a first time BMW driver and they made the transition easy. More

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