BMW of Westlake

They were very courteous and fair in negotiating. My overall experience in the process was the best I have had in over 52 years. I would certainly recommend the saleman and dealership to my friends. overall experience in the process was the best I have had in over 52 years. I would certainly recommend the saleman and dealership to my friends. More

it was a very good experience from beginning to end and i feel very secure that received a fair deal and i will continue to enjoy the ride. many thanks feel very secure that received a fair deal and i will continue to enjoy the ride. many thanks More

The dealership was great. I was afraid to do any business that had anything to do with Ganley because of all the negative things I heard. But I was wrong in this case. Everyone, particularly Scott business that had anything to do with Ganley because of all the negative things I heard. But I was wrong in this case. Everyone, particularly Scott Bennett and Mike Hall were great to work with. We were impressed. Thank you for the great customer service we received when picking up our new car and the painless process with the finance. William and Evelyn Sommers More

Very fair dealership to work with. Scott Bennett took the time to go over all vehicles with me that I may have had an interest in. Price negotiation was very straight forward and I am leaving in a new B the time to go over all vehicles with me that I may have had an interest in. Price negotiation was very straight forward and I am leaving in a new BMW very satisfied. More

John Carusso was absolutely fantastic. He was helpful and informative without being pushy - by far the best sales experience. He was patient in the process and was wiling to accommodate my travel schedule an informative without being pushy - by far the best sales experience. He was patient in the process and was wiling to accommodate my travel schedule and time constraints. It is apparent that John cared about what would work best for me and was instructive and instrumental towards educating me on options and dealer offerings that would best suit my needs. John was referred to me by a friend colleague that has purchased several (4-6) vehicles from him in the past. If you don't want to be harassed and want a pleasant sales experience without being rushed or overwhelmed - John is the perfect fit! More

The gang at Ganley were awesome. They are and have been very customer oriented, that is they know how to make sure that the customer is number one and that all of my needs are met. They always go out of th very customer oriented, that is they know how to make sure that the customer is number one and that all of my needs are met. They always go out of their way to make me feel like I shouldn't even consider buying or servicing my car anywhere else. I would absolutely recommend Ganley BMW to anyone who is seriously considering purchasing a new high-end vehicle and who is focused on getting no-hassle customer service. More

Good experiences.this is my 2nd car from John , very Good experiences.this is my 2nd car from John , very prompt answered all my questions would defiantly recommend to my friends and family members tha Good experiences.this is my 2nd car from John , very prompt answered all my questions would defiantly recommend to my friends and family members thanks Leo More

From the time we stepped onto the lot and met Jerry Mancini we had a good feeling about our choice of dealerships. 24 hours later as we drove off in our 3 Series purchase we knew we had come to the rig Mancini we had a good feeling about our choice of dealerships. 24 hours later as we drove off in our 3 Series purchase we knew we had come to the right place. Working with Ganley BMW was a pleasant experience. All professionals, all focused, all striving for the best outcome for their customers and their dealership. A good balance. Thank you all - A+. More

By far the Ganley experience was the best I have ever had and this was not my first BMW purchase. While the dealership pricing and web site is what got me to call it was Jerry's efforts and manor of handlin and this was not my first BMW purchase. While the dealership pricing and web site is what got me to call it was Jerry's efforts and manor of handling this sale that will keep me coming back only to him and Ganley. Mike was fantastic as well in financing, and I appreciate their professionalism and personal touch!!! Great experience and a great car, thank you, much appreciated! More

I contacted Ganley BMW through the internet in response to an ad they posted online for a Certified Pre-Owned 2008 BMW 335i. They were about 400 miles away from where I live in NJ, but they were the only to an ad they posted online for a Certified Pre-Owned 2008 BMW 335i. They were about 400 miles away from where I live in NJ, but they were the only place I could find with the exact car I was looking for so I contacted them anyway. I was quite skeptical at first that I could be made to feel comfortable buying a car from so far away without even getting to see it in person, especially since I also had a trade-in that they couldn't inspect in person. But after speaking with Shawn Redic on the phone a number of times, I began to feel reassured that I could trust him - that he was forthcoming with all details about the car and that I would not have any unexpected surprises if I drove all the way out to Cleveland to make my trade-in and buy the car. He told me right up front, for instance, that the car had been in a minor accident a few years ago. I didn't have to find out myself on the carfax report. He also assured me, as I could believe from the many pictures he posted of the car, that it was repaired with all factory-replacement bodywork and was in perfect condition, consistent with BMW certified pre-owned requirements. Shawn and I talked on the phone many times, and one thing I noted was that he was incredibly responsive, and picked up the phone immediately almost every single time I called. Even when I called after hours. He gave me his cell phone number so I could be sure to get in touch with him any time. The price being offered for the car was one of the best I could find in the whole country for the car in question. And we negotiated a deal that included my trade-in, with the assumption that my car was in the condition I said it was, and that their car was in the condition Shawn said it was. They said they could have the car prepared for me the next day, so I drove out the next day. I got there before the car was finished being detailed, so Fred Palmer, the Pre-owned manager, sent me out to lunch at a local restaurant, on them. Fred and Shawn looked my car over for about 30 seconds and gave it the thumbs up, no quibbling over any imperfections or anything like that. They brought my car out to me and I was literally stunned at what perfect condition it was in. It literally looked brand new no matter how close I looked at any given detail. They clearly had gone to great lengths to ensure I was fully satisfied. Shawn sat with me in the car and went over all the features and answered all my questions, it felt like I was buying a new car. My interaction with Mike Hall, the business manager, was equally satisfying. The monthly payment I negotiated with Shawn was actually a range of price, pending bank approval, and I had been nervous that the final price would be unexpectedly higher based on some reason or another (Call me scarred by previous dealings with other car dealers), but the price ended up being the lowest number in the range that Shawn had given me! Mike presented a number of additional protection plans and extended warranty options I could buy with the car, and I was very happy with how un-pressured I felt as Mike thoroughly explained all the details and answered all my questions. I left the dealership feeling like a kid at Christmas time in my brand new (well, it feels brand new anyway) BMW, and wishing Ganley BMW was my local BMW dealer so I could deal with them for all of my car's future needs. If I buy another BMW after this one, I will seriously consider driving out there again based on my experience. I HIGHLY recommend this dealership and the people who helped me with my purchase. More