BMW of Westlake - Service Center

Have dealt with BMW Westlake for several years. Excellent dealership for sales and service. John Caruso and Jim Strunk are great. Everything about my experiences with them has been excellent.. Excellent dealership for sales and service. John Caruso and Jim Strunk are great. Everything about my experiences with them has been excellent.. More

I have been coming here for the last few month. I love the service and the people are very friendly. Brittaney is the best. I love the service and the people are very friendly. Brittaney is the best. More

Everyone was pleasant and courteous and handled the service to my car promptly Thank you service to my car promptly Thank you More

Service was quick and efficient. Just wish you offered loaner cars so it could be more convenient. Just wish you offered loaner cars so it could be more convenient. More

Was greeted by Jim who took care of my concerns. From check in to check out it was a positive experience From check in to check out it was a positive experience More

Quick service but crazy expensive. I agreed to $100 oil change and $150 engine air filter, but passed on the $100 cabin filter. An extra $150 added to bill for some type of system chec I agreed to $100 oil change and $150 engine air filter, but passed on the $100 cabin filter. An extra $150 added to bill for some type of system check I didn’t agree to, but I didn’t have the time to stay and fight. MyBMW app said service contract was in place, dealer said “no” and I had to pay. Not sure who was right. No good reason to ever go back there for service. More

The service technician was extremely helpful. Thank you Cory for all the time answering our questions. Thank you Cory for all the time answering our questions. More

Great customer service and they were very thorough with inspecting my vehicle and letting me know what issues I had. I'm happy with the work that was done and my car is back to running good again inspecting my vehicle and letting me know what issues I had. I'm happy with the work that was done and my car is back to running good again More

They could not find my car when I arrived to pick it up. They then found it but couldn’t find the keys. Took about 40 minutes in total. First issue I have had with the dealership. They then found it but couldn’t find the keys. Took about 40 minutes in total. First issue I have had with the dealership. More

I made an appointment for service of rear tailgate lift mechanism back in September. Drove all of the way up there from Medina. They sent me away without repairing the problem and I haven’t heard from them mechanism back in September. Drove all of the way up there from Medina. They sent me away without repairing the problem and I haven’t heard from them since. More