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BMW of Westlake - Service Center

Westlake, OH

4.7
2,002 Reviews

2,002 Reviews of BMW of Westlake - Service Center

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December 01, 2022

C courteous, staff and fast turnaround time. Good explanation of repairs and a clean car upon return. More

by RLHCGRPOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

November 29, 2022

The staff at BMW is respectful, caring and professional. I will continue driving BMW’s because of the high level of respect the dealership staff consistently shows! Keep up the great work! I want to give a More

by CKV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Nov 29, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney and BMW of Westlake!

November 28, 2022

The client advisor was efficient, helpful and knowledgeable. She kept me informed of the status of my order. The product genius were friendly and helpful in selecting all the apps and set-up in More

by RUDY
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

BMW of Westlake responded

Thanks for all the positive feedback!

November 26, 2022

Great team and helpful and responsive. Very pleasant waiting area. Prompt service and love the video presentation by the mechanic! More

by JZIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Dec 09, 2022 -

BMW of Westlake responded

Hi Jzimon, we are very happy to have provided you with such a positive experience!

November 26, 2022

Appointment was easy to obtain and the service was fast and done well. Pleasant experience. More

by FENSTERMAKER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

BMW of Westlake responded

Thanks for the positive review!

November 25, 2022

Service is always prompt. Would like to have courtesy drop off but understand it is difficult in the early am. More

by KJKERN
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

November 25, 2022

It is very professional and gives sound explanation on the service that's needed. B More

by DENT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 22, 2022

BMW Westlake has friendly, helpful employees, doing their best during a challenging time. When unexpected situations arise, they are professional and work toward a good solution. More

by DONNA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

November 21, 2022

Great dealership! Easy to schedule an appointment with BMW of Westlake with fast and friendly service. More

by JERZYBAKALARCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 19, 2022

You guys did not fix my problem I am unsatisfied with BMW I need my remote programmed More

by HAMIDAHALLA
Recommend Dealer
No
Employees Worked With
Jhon
Nov 21, 2022 -

BMW of Westlake responded

Hello, please contact the service manager Carl at 440-887-0000 to discuss further. Thanks.

Nov 21, 2022 -

HAMIDAHALLA responded

I just got my other key to work how How much are you guys going to charge me to program the other key I bought from you guys

Nov 21, 2022 -

BMW of Westlake responded

We will try to activate the new key at no charge.

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