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BMW of Westlake - Service Center

Westlake, OH

4.7
2,038 Reviews

2,038 Reviews of BMW of Westlake - Service Center

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January 15, 2023

Jim was very good and nice to work with . I would recommend BMW Westlake all the time More

by SIKI71
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 16, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Jim!

January 14, 2023

The service was good, not overpriced, and timely. Getting the appointment was easy and fit my schedule and the waiting room was clean and comfortable More

by AWBEVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 16, 2023 -

BMW of Westlake responded

Thanks for the positive review!

January 14, 2023

This dealership is friendly and helpful. They are very knowledgeable and efficient. They explain things so that anyone can comprehend what you car needs More

by Happy,216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

BMW of Westlake responded

Thank you for the positive review!

January 12, 2023

Excellent job done, took care of various problems down to the most minut details . Very nicely done. More

by jmieschnidt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

January 11, 2023

Great customer service. Really appreciate all of the information and helpful guidance through the process More

by CMCRISBOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 11, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

January 11, 2023

Always very prompt and thorough assessment of any issues I have. Quick response and resolution of any problems. More

by ABUZEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 11, 2023 -

BMW of Westlake responded

Thanks for the great feedback!

January 10, 2023

I have purchased 3 , 5series cars ,1 , 7 series car and this 2022 x5 is my 5 th x5 series vehicle. All were excellent vehicles. More

by jmieschnidt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

BMW of Westlake responded

We appreciate your loyalty and this great review!

January 10, 2023

Had car in for a headlight. Light was not in stock. Waited two weeks and called the dealer myself to find that it was now in stock and I could finish the service. No one call More

by ddpodpes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Jan 10, 2023 -

BMW of Westlake responded

Thanks for letting us know about your experience. We apologize there was a miscommunication. We'll be sure to address your comments with the team immediately.

January 10, 2023

Nice and welcoming environment. Jim and Nate in service are always friendly and accommodating. Highly recommended. More

by jamiesamaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
Jan 10, 2023 -

BMW of Westlake responded

Thanks for the great review about Jim and Nate!

January 07, 2023

Nate was helpful in keeping me informed of my cars service. The service department was able to identify and fix my cars issue. More

by DIPADOVAB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk, Nate Lieb
Jan 09, 2023 -

BMW of Westlake responded

Thanks for the great review about Nate!

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