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BMW of Westlake - Service Center

Westlake, OH

4.7
2,002 Reviews

2,002 Reviews of BMW of Westlake - Service Center

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November 19, 2022

Brittaney is great. She always takes great care of us. I highly recommend. We have dealt with her for many years. More

by BRIAN.CAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

November 18, 2022

Responsive and informative. Brittany is excellent on the front end getting the visit setup and keeping me well informed. Also was quick to answer after service questions. More

by disealfon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

November 18, 2022

Always easy to schedule an appointment with BMW of Westlake with fast and friendly service. More

by SonyaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Nov 18, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 18, 2022

Great experience of having vehicle servicing in Cleveland. Thank you very much B M W More

by N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Nov 18, 2022 -

BMW of Westlake responded

Thanks for the positive review!

November 18, 2022

Brittany, my service rep, is fantastic. Knowledgeable, pleasant and very interested in customer service. My overall experience with the service department has been very good. More

by RHARDY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

BMW of Westlake responded

Thank you for the positive review about Brittaney!

November 17, 2022

Service outcome met my expectations. There was a slight delay in completion, but I was given a loaner to cover the extra time. More

by Jon P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Nov 17, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

November 17, 2022

I called for service got me in fast and a very pleasant experience will tell my freinds More

by GPOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Nov 17, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

November 15, 2022

Great service kept me informed thru the entire process. Would definitely recommend thus dealership to everyone More

by ALIJIM1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 15, 2022

Nate is an excellent service coordinator. My car is service properly and is returned looking better than I left it. I will continue to use BMW of Westlake for all my services. More

by KELLYAPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Nov 16, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Nate!

November 14, 2022

I’ve been pleased with the professionalism and responsiveness of the service department. Brittany has done a great job. More

by COLLIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

BMW of Westlake responded

Thanks for the positive review!

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