BMW of Westlake - Service Center

Jim is awesome! It was easy to schedule an appointment. He was able to secure a loaner for me as well! Great guy! It was easy to schedule an appointment. He was able to secure a loaner for me as well! Great guy! More

Exceptionally pleased. Service went above expectations. Car was not clean enough for one employee, he sent it back to have it redone, specifically the inside. Didn't get Service went above expectations. Car was not clean enough for one employee, he sent it back to have it redone, specifically the inside. Didn't get his name but I thank him profusely. More

The service department is always very helpful, respectful and kind… I feel the prices are competitive… I like the video from the service guy working on my car showing me what needs to be repaired and what do and kind… I feel the prices are competitive… I like the video from the service guy working on my car showing me what needs to be repaired and what doesn’t… it makes them accountable for the repairs More

They are very professional and customer service oriented. they do not try to get you to have work done on your car unless it is really necessary. they do not try to get you to have work done on your car unless it is really necessary. More

Kept their word on the vehicle being done was nice and clean when I picked it up great experience clean when I picked it up great experience More

Brittany is Pleasant and informative able to answer all my questions I love my visits to BMW Westlake my questions I love my visits to BMW Westlake More

There are three household in my extended family and we have all been purchasing vehicles from this dealership ever since they opened. Their service department is by far the best I’ve ever worked with. have all been purchasing vehicles from this dealership ever since they opened. Their service department is by far the best I’ve ever worked with. The dealership as a whole has always gone up and beyond to assure a quality customer experience. Specifically, Brittaney and Jim in the service department take that quality experience to a whole new level. I highly recommend BMW of Westlake. More

Dealership kept me informed during the entire service process. Outstanding communications, it's nice to be kept informed. process. Outstanding communications, it's nice to be kept informed. More

I have my car serviced her because of the friendly and honest customer service team. honest customer service team. More

Staff is awesome. Car was in for a recall, then we met with a genius. Car was in for a recall, then we met with a genius. More