BMW of Westlake - Service Center

Needs to have better communications with customers. I scheduled an appointment to get my recall done. However upon arriving there was a debate of whether or not I even had an appointment, and after th I scheduled an appointment to get my recall done. However upon arriving there was a debate of whether or not I even had an appointment, and after they found the appointment they said for me to pick it up at the end of the day. Fortunately I was able to make it back to my work by getting a ride, but if I wasn't in a position to get a ride I would have been stuck at the dealer while I waited for the car. It seems strange that I had to make an appointment with the dealer at a specific time, but yet I wasn't able to actually get the work done at the appointment time. This was not expressed to me at the time of scheduling the appointment otherwise I would have made other arrangements. Upon completion of the vehicle, I did not receive a text message to the number that was delivered at the time of dropping off the car. Instead it went to my brother's cell phone who whose number was already logged in the system but not the one who dropped off the car. Upon taking the car the battery was dead because someone left the lights on. I had to get the car jumped by someone who apparently was newly working at the dealership and needed instructions of how to hook up to the battery terminals. It's understandable that someone needs to be trained but train those individuals inside your facility not on other people's cars while they're ready to go after having it serviced. Lastly of all this, I wasn't told at all that no work was actually done in the vehicle. The inspected the fail their bag or suspectedly failed airbag and determine that it was already replaced or did not need to be replaced. However this should have been told to me at the time of pickup then no work was actually done and perhaps I could have asked some questions immediately at that time. I'm still receiving recall letters, but that's not the dealerships fault by any means. Hopefully BMW can resolve these types of issues so they don't happen in the future. More

Great,fast and courteous service. I worked with Cory, the Service Writer. He kepted me well informed and provided an accurate time-line. I worked with Cory, the Service Writer. He kepted me well informed and provided an accurate time-line. More

The service department had our car for almost 3 weeks. After we got the car back our drivers door was broken and the check engine light came back in 30min after driving the car. We took it back and there After we got the car back our drivers door was broken and the check engine light came back in 30min after driving the car. We took it back and there was more issues than when we droped it off not sure how they didn't catch the code the first time so we decided to take it to a different location witch had it fixed in just a few days correcting the mistakes overlooked and made by BMW of Westlake. 1/10 experience for us personally More

The staff at the BMW in westlake was very friendly and had quick service! They tried to bring the car back to me as fast as possible had quick service! They tried to bring the car back to me as fast as possible More

They are fast, friendly and very professional. Waiting area is first class. Work is always done correctly and they keep you informed of any changes Waiting area is first class. Work is always done correctly and they keep you informed of any changes More

As always, service was top notch and completed quickly. Brittaney and the team were very helpful. Brittaney and the team were very helpful. More

Great customer service. It speaks volumes that people that I’ve dealt with in service, have been there for years. Brittney , Jeff and others have gone out of their way to It speaks volumes that people that I’ve dealt with in service, have been there for years. Brittney , Jeff and others have gone out of their way to be accommodating &/or helpful. I’m so happy with BMW and the Westlake dealership, that after owning an x3 for 7 years, we bought an x5. Very satisfied customer. More

Brittany is always exceptional! Whole team is best in class! I appreciate my long term relationship with the facility Whole team is best in class! I appreciate my long term relationship with the facility More

good. Done early in the morning, place is quite. Like the environment. Staff is dis attached Done early in the morning, place is quite. Like the environment. Staff is dis attached More

Everyone there was friendly and helpful. Work was done as planned and car was cleaned. Work was done as planned and car was cleaned. More