Back

BMW of Westlake - Service Center

Westlake, OH

4.7
1,998 Reviews

1,998 Reviews of BMW of Westlake - Service Center

Sort by
June 09, 2022

Excellent customer service, exceptional waiting environment, great follow-up both in advance and after appt. More

by TCARPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

BMW of Westlake responded

Thanks for the amazing feedback!

June 08, 2022

Cory is official. Definitely go and see him for any work you need done. Real smooth More

by RayB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

June 08, 2022

Jim is the best service advisor. I would highly recommend him for all your service needs. More

by robinsmail12
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 09, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Jim!

June 07, 2022

Very knowledgeable staff. Very thorough inspection sent via video to my phone. I will go nowhere else for service More

by SACKSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

BMW of Westlake responded

We appreciate this great review and your loyalty!

June 04, 2022

This dealership is very nice and friendly, easy to work with. I don’t like these text surveys afterwards! More

by DONNAEFFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 04, 2022 -

BMW of Westlake responded

Thanks for taking the time to leave us a great review!

June 02, 2022

They are very thorough and very easy to deal with. I trust their work. I also love the location. Very convenient! More

by MLHERZOG01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

June 01, 2022

I had my older Z4 towed in after a on the road failure. They promptly made room in their schedule for us. More

by RvALLEN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jun 01, 2022 -

BMW of Westlake responded

Thank you for the great feedback!

June 01, 2022

Great service, friendly and competent staff who address my issues. They were respectful of my time. More

by FREDSZABO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 01, 2022 -

BMW of Westlake responded

Thanks for the awesome review!

May 27, 2022

Great team, great service. Every time a spambot calls about ‘an urgent matter regarding your extended warranty’, I think about the Westlake team More

by jhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
May 27, 2022 -

BMW of Westlake responded

Thanks for the great review about the team!

May 27, 2022

Knowledgeable, personable, professional👍 Always a great state of the art place to experience, they keep my BMWs at 100%- More

by bestrex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Steve David, Carl Whelpley
May 27, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback!

...
115
...