BMW of Westlake - Service Center

Efficient work and comfortable wait area. Cooperative staff to correct problems makes customer happy there. Cooperative staff to correct problems makes customer happy there. More

Excelente interior detailed cleaning services. Only problem was it took almost a week to get it done. Only problem was it took almost a week to get it done. More

Great service and very friendly. The service team kept me informed on the status of my service and price of what was performed. The service team kept me informed on the status of my service and price of what was performed. More

Easy and quick, they are in constant contact all throughout the process. That’s why Ill continue to use them for the life of my car. throughout the process. That’s why Ill continue to use them for the life of my car. More

Nate was great. my only issue was with Brittany, a woman who came from a side office near Nate's desk, asked for my keys, explained my issue was probably not covered- my only issue was with Brittany, a woman who came from a side office near Nate's desk, asked for my keys, explained my issue was probably not covered---- to Nate, not speaking directly to me, who did not identify herself, and behaved in an unprofessional manor. I will not return if I need to interact with her. More

Always good. I will recommend this area for my friends. G o o d! A I will recommend this area for my friends. G o o d! A More

So polite and prompt! Not only did they wash my car outside, they cleaned the inside winter muck! Not only did they wash my car outside, they cleaned the inside winter muck! More

Carl Whelpley does a great job with the Service Department. I would highly recommend for BMW service. Department. I would highly recommend for BMW service. More

BMW of Westlake provides the care and technical expertise that I appreciate. That is why I travel 30 miles to have my care serviced there. that I appreciate. That is why I travel 30 miles to have my care serviced there. More

Work was well done and on time. Staff was pleasant and professional. Vehicle was returned unwashed. That’s a first 😕 Staff was pleasant and professional. Vehicle was returned unwashed. That’s a first 😕 More