Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Westlake - Service Center

Westlake, OH

4.7
2,026 Reviews
Call Service Center (877) 831-5105

2,026 Reviews of BMW of Westlake - Service Center

Sort by
February 22, 2022

So polite and prompt! Not only did they wash my car outside, they cleaned the inside winter muck! More

by TMCEFARATTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2022 -

BMW of Westlake responded

Thank you for this amazing review!

February 22, 2022

Excelente interior detailed cleaning services. Only problem was it took almost a week to get it done. More

by alevega11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Report | Print
Feb 22, 2022 -

BMW of Westlake responded

Thanks for the good review, we will be sure to address your comment with the team.

February 22, 2022

Efficient work and comfortable wait area. Cooperative staff to correct problems makes customer happy there. More

by EDW.ALMQUIST
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Feb 22, 2022 -

BMW of Westlake responded

Thank you for the great feedback!

February 20, 2022

Carl Whelpley does a great job with the Service Department. I would highly recommend for BMW service. More

by HENDERC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Report | Print
Feb 21, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Carl and the recommendation!

February 18, 2022

BMW of Westlake provides the care and technical expertise that I appreciate. That is why I travel 30 miles to have my care serviced there. More

by THEDGEGROOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2022 -

BMW of Westlake responded

We appreciate your loyalty and this fantastic review!

February 18, 2022

Work was well done and on time. Staff was pleasant and professional. Vehicle was returned unwashed. That’s a first 😕 More

by enki
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Report | Print
Feb 18, 2022 -

BMW of Westlake responded

Thanks for letting us know about your experience. The car wash machine has not been working all the time and in colder temperatures we don't wash cars. Not sure what happened here but on a warmer Friday or Saturday please stop by as we offer courtesy washes then.

February 17, 2022

Brittany’s customer service was outstanding. I also appreciated the video explanation provided by the technician. More

by Ches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2022 -

BMW of Westlake responded

Thanks for the great review about Brittaney and the team!

February 17, 2022

Totally overpriced services. I went in for a recall and ended up spending $600 for annual routine maintenance! Total Rip off!! More

by BINDUSEHGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittaney Quick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2022 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. We're sorry to hear you weren't satisfied and we'll share your comments with the service team. Thanks.

February 14, 2022

Quick to help. Video of car problems very helpful. Prices in line with non-dealers. More

by ALADANYI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Feb 14, 2022 -

BMW of Westlake responded

Thanks for the great review and feedback!

Feb 14, 2022 -

ALADANYI responded

Great Service!

February 14, 2022

Westlake BMW provides unparalleled service for good value. The work is flawless. I bought this car to keep it and maintenance is imperative to me. I’m getting genuine BMW parts and work done by mech More

by JOHNWOURS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Report | Print
Feb 14, 2022 -

BMW of Westlake responded

Thank you for taking the time to write this awesome review about BMW of Westlake and the team!

1
...
125
126
127
...
203