Kelly Cavanagh

Easiest experience buying a car in my life. Kelly was fantastic at keeping in constant contact with me, and the rest of the staff are top notch. Kelly was fantastic at keeping in constant contact with me, and the rest of the staff are top notch. More

by mduitch61 Verified Customer Verified Customer

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I recently purchased a vehicle from this dealership, and the entire experience was outstanding from start to finish. The process was transparent, straightforward, and exactly as represented—there were no su the entire experience was outstanding from start to finish. The process was transparent, straightforward, and exactly as represented—there were no surprises, hidden fees, or last-minute changes. Jared, Kelly, and Mike were all incredibly professional, knowledgeable, and friendly throughout the transaction. They took the time to answer questions, communicate clearly, and ensure everything went smoothly. Their customer-focused approach made what can sometimes be a stressful process feel easy and enjoyable. I truly appreciated the honesty, professionalism, and attention to detail demonstrated by the entire team. Everything was handled efficiently, and the purchase experience exceeded my expectations. I would highly recommend this dealership to anyone looking for a hassle-free vehicle purchase and exceptional customer service. Thank you, Jared, Kelly, and Mike, for making this such a positive experience. More

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Kelly is absolutely amazing! What first-class service! I definitely felt the BMW love. Thank you! What first-class service! I definitely felt the BMW love. Thank you! More

by LEIGH3 Verified Customer Verified Customer

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No pressure. Efficient appraisal and offer. Extra effort to put a bow on the car. Happy and simple. Efficient appraisal and offer. Extra effort to put a bow on the car. Happy and simple. More

by BREESEWATSON Verified Customer Verified Customer

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Requested information on a Thursday night at 10:00 p. m. and got an answer from a real person that night. Was willing to find a vehicle with a specifications that I wanted and trade with another dealershi m. and got an answer from a real person that night. Was willing to find a vehicle with a specifications that I wanted and trade with another dealership. Made everything as quick and as painless as possible throughout the process! More

by CHICKENBP Verified Customer Verified Customer

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Few people understand what it feels like to walk into a car dealership as a woman. Too many times, the misogynistic condescension is palpable. Finding people who are worthy of trust, people who deal fair car dealership as a woman. Too many times, the misogynistic condescension is palpable. Finding people who are worthy of trust, people who deal fairly with you without all of the slime, is absolutely invaluable. That is what I found at BMW of Westlake with Kelly Cavanagh. She is wonderful--smart, up front, and personable. When I showed interest in updating my vehicle, she offered me some options; when those weren't quite right, she found out what I really wanted and made sure to acquire the exact fit for me, and I could be more thrilled! I can't thank her enough for being so awesome and making this whole experience seamless and stress-free. More

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Every thing was great. Only one extremely tiny quibble. When ever I started car the drive was telling me the tires weren't detected. It took a few minutes but I eventually Only one extremely tiny quibble. When ever I started car the drive was telling me the tires weren't detected. It took a few minutes but I eventually bot into the TPM and the type and dimensions or the tires weren't input into the system. Once I did that things were fine. That probably should be taken care of before sending me on my way with the car. More

by JOESCHOEN Verified Customer Verified Customer

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Everyone was very helpful and made our purchasing experience very nice. They all did a very professional job for us! experience very nice. They all did a very professional job for us! More

by abethea_4 Verified Customer Verified Customer

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Very professional and prompt. Kelly was very responsive to any questions and has an exceptional customer service mindset Kelly was very responsive to any questions and has an exceptional customer service mindset More

by Always curious Verified Customer Verified Customer

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I am pleased with my new SUV. I received excellent customer service. Everyone I met was friendly and helpful. I received excellent customer service. Everyone I met was friendly and helpful. More

by GOODSTER117 Verified Customer Verified Customer

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