BMW of Westlake - Service Center

Nate was wonderful and the service was great! The roadside assistance was great very friendly. Didn’t have to wait long. Experience was wonderful very happy. roadside assistance was great very friendly. Didn’t have to wait long. Experience was wonderful very happy. More

Always professional, helpful, knowledgeable and friendly. We highly recommend BMW of Westlake service department! Thank you Brittany and staff, we appreciate your great service. M&J We highly recommend BMW of Westlake service department! Thank you Brittany and staff, we appreciate your great service. M&J More

We always receive excellent service from this dealership. Adam Moon always kindly helps us. Dirk Steffens has been most helpful teaching us about our car. And Jim gives us superb service. Adam Moon always kindly helps us. Dirk Steffens has been most helpful teaching us about our car. And Jim gives us superb service. More

Employees are polite and respectful. Recalls are completed in a timely fashion. My debacle of an expired driver’s license handled calmly with a minimum of embarrassment. completed in a timely fashion. My debacle of an expired driver’s license handled calmly with a minimum of embarrassment. More

ProfessionalGood careGood communication skills Hornets Professional Good care Good communication skills Hornets Good effective service Competence ,should be a little bit more aggressive ..there was Professional Good care Good communication skills Hornets Good effective service Competence ,should be a little bit more aggressive ..there was some hesitation to figure out the problem..but generally speaking ,GOOD SERVICE.. More

Great staff. Car returned as promised- nicely detailed. Always able to take car for service within reasonable amount of time, along with ability to use loaner car during the process. Always able to take car for service within reasonable amount of time, along with ability to use loaner car during the process. More

Very friendly and expert service, I would highly recommend them to anyone in the area! Jim was highly knowledgeable and professional. Repairs were done quickly recommend them to anyone in the area! Jim was highly knowledgeable and professional. Repairs were done quickly More

Only issue: I responded to a text from BMW for questions with a question and had no response. I had to call for an answer. with a question and had no response. I had to call for an answer. More

Brittaney is the Best!!! I always appreciate the service and convenience provided! Concierge service really helps out. So glad I had wheel and tire insurance! and convenience provided! Concierge service really helps out. So glad I had wheel and tire insurance! More

Had my 2005 Z4 in for a couple of new switches in which one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. The car was spotless. Thank you Charlie !!!! Britney was again very helpful in getting the job scheduled in a timely manner. I will continue dealing with them in the future. Very Pleased More