BMW of Westlake - Service Center

The service department is awesome. Always prompt and efficient. Clean loners and my car comes back clean efficient. Clean loners and my car comes back clean More

Excellent rapport with customer. Concise explanation of service provided. Very personable and knowledgeable. Great follow up. service provided. Very personable and knowledgeable. Great follow up. More

Awesome experience, my service writer Brittany not only took care of my recall issue, but also did scheduled maintenance a little early so I wouldn’t have to come back again in 2 weeks! took care of my recall issue, but also did scheduled maintenance a little early so I wouldn’t have to come back again in 2 weeks! More

Great service at this dealership! Friendly and treated with respect. Did overall ck up and put air in my tires which were low...A+ with respect. Did overall ck up and put air in my tires which were low...A+ More

The service person Jim was fantastic . He explained everything throughly and kept me Infor. Done quicker than advised everything throughly and kept me Infor. Done quicker than advised More

Super accommodating! Even though they were fully booked for several days, They were able to fit me in when I had an issue with my cooling system on a cross-country road trip. Many of the techs are true en for several days, They were able to fit me in when I had an issue with my cooling system on a cross-country road trip. Many of the techs are true enthusiasts, too! Highly recommended. Jim and his service team rock! More

Issue with paint peeling on interior fan control button and internal temperature lights going dim was resolved. Thank you very much. and internal temperature lights going dim was resolved. Thank you very much. More

Big thanks for putting on a new tire. I’m so happy that it was in stock and that you were able to schedule it so quickly. it was in stock and that you were able to schedule it so quickly. More

The customer service I received on September 4th for my annual service was good. It was determined that my car needed brake work (even though my X1 had only 8000 miles on it). I was told the parts would ne annual service was good. It was determined that my car needed brake work (even though my X1 had only 8000 miles on it). I was told the parts would need to be ordered. As of today, 9 /23 I have not been informed that my car can be repaired. I've called the dealership many times. Calling service at this dealership sends my calls to voice-mail. No one from service returns my calls. I have not been able to drive my car for 3 weeks. More

Cory was awesome! Cory was Awesome! Cory was awesome. Cory was awesome - again, awesome really! Cory was awesome - again, awesome really! More