BMW of Westlake - Service Center

Jim took great care of me on an out out of warranty item! My CPO warranty recently expired and that was taken into consideration on my charge. My CPO warranty recently expired and that was taken into consideration on my charge. More

This was my First time at this facility and was Very Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an as Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an asset to the service department. The technician who looked at my car was very thorough and diagnosed the problem quickly and ordered the parts I need. I don’t know his name but he was great. Would definitely recommend them to family and friends. More

Clean facility,Friendly and very helpful and curtius people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone More

Everyone was friendly and service was quick. A bit expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location More

Nate is a real asset to your dealership. He went beyond our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mound our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mounding strip which I had ordered from parts. Love BMW service and employees like Nate. More

BMW of Westlake has always done right by us. I have confidence in the diagnosis and their workmanship and they communicate well every step of the way confidence in the diagnosis and their workmanship and they communicate well every step of the way More

Great customer service. Friendly and responsive staff. Excellent quality of service. Very nice customer waiting lounge and really appreciate the coffee and WiFi. Keep up the great job! Excellent quality of service. Very nice customer waiting lounge and really appreciate the coffee and WiFi. Keep up the great job! More

Came on time as promised. Work was done. Car was clean. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. More

Excellent job handled all my needs in a professional way. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. More

My Service Advisor is a very congenial and knowledgeable professional. However, I have been disappointed in the interior cleanliness of my car when returned following service. professional. However, I have been disappointed in the interior cleanliness of my car when returned following service. More