BMW of Westlake - Service Center

Great service. Very friendly staff. I just wish the underside of the hood and the engine had been cleaned after service was completed. Otherwise, I am very satisfied. underside of the hood and the engine had been cleaned after service was completed. Otherwise, I am very satisfied. More

Easy to make an appointment. Excellent service. All staffs are helpful. Always received best care from BMW west lake. Will continue to be your royal customer service. staffs are helpful. Always received best care from BMW west lake. Will continue to be your royal customer service. More

The service of the oil change and looking at the issue was great however John was very cocky and seemed to want to tell me I was wrong with what the problem was. Funny, the same problem with the seat belt was great however John was very cocky and seemed to want to tell me I was wrong with what the problem was. Funny, the same problem with the seat belt warning light and sound going off keeps happening even after BMW checked it. I explained it’s the seat I’m in while driving. He told me not to have my purse or phone cord on the seat. I followed those directions and it happened again. I would not return to work with John again. That is why I gave it 3 stars. More

Brittany was amazing! Kept me updated at all times. Thank you so much for your generosity. I plan to continue to do business with you all you so much for your generosity. I plan to continue to do business with you all More

Very good service, great people.Thank you Mr. Jim Strunk Very good service, great people. Thank you Mr. Jim Strunk to schedule an appointment when I needed and take care of my BMW. Thank you to all in Serv Very good service, great people. Thank you Mr. Jim Strunk to schedule an appointment when I needed and take care of my BMW. Thank you to all in Service Dept. who worked on my car for a great service. More

Fast, efficient and friendly. Can’t beat this service department. Took me early and completed the job faster than expected. The place was absolutely spotless. department. Took me early and completed the job faster than expected. The place was absolutely spotless. More

Service group is very nice but my car is still not fixed and really with less than 10,000 miles on it I bought a LEMON and really should get a new car. Its been in shop for 6 weeks since I bought it. The and really with less than 10,000 miles on it I bought a LEMON and really should get a new car. Its been in shop for 6 weeks since I bought it. The Service professionals have been awesome. More

Brittney is amazing! She is the best part of the entire dealership and is so outstanding in her service to customers! I just adore her! dealership and is so outstanding in her service to customers! I just adore her! More

Brittany is always very helpful and provides timely updates. Loaner cars are nice added bonus making service easier to fit in to my busy day updates. Loaner cars are nice added bonus making service easier to fit in to my busy day More

Called them to schedule a new service for the BMW that I purchased. They got me in a timely manner. Very quick service in and out. purchased. They got me in a timely manner. Very quick service in and out. More