BMW of Westlake - Service Center

I love Ganley BMW. The staff is so helpful and kind. They all go above and beyond, especially Cassie. I will not go anywhere but here! They all go above and beyond, especially Cassie. I will not go anywhere but here! More

Cassie always goes out of her way to be helpful and the service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive. service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive. More

Cassie was great to work with. Ryan, the driver who dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the 4 pieces of luggage--I had to take off the cover in the back to fit the luggage. Overall, appreciated the fact that my car could be fixed while out of town and the convenience of pick up/drop off but Ryan needs customer service skills since this reflects poorly on the dealership and BMW in general. More

It was good service, i Got what i ask FOR it was fast the lady was professional and I got told what I have to fix in the future lady was professional and I got told what I have to fix in the future More

Thorough explanation of the issue, and the subsequent repair. Cassie was also a great ally for me in (successfully) working with the aftermarket warranty plan that I have on the vehicle repair. Cassie was also a great ally for me in (successfully) working with the aftermarket warranty plan that I have on the vehicle More

prompt and friendly, Christian was very friendly and understood my needs that day.Was told i needed new tiers and was nod pressured into do any thing at that time. understood my needs that day.Was told i needed new tiers and was nod pressured into do any thing at that time. More

Christian is very good at what he does. He is always good at reminding people of appointments he always follows up to make sure everything is done to satisfactory. at reminding people of appointments he always follows up to make sure everything is done to satisfactory. More

I took my car in for transmission diagnostics. I was told that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sale that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sales tax. It sounds to me like "gouging" charge! unacceptable to say the least. More

I greatly appreciate the service my car got last time my car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you More

As always, service department did an amazing job on my M3. Never have a complaint when I have to take my car in to them. M3. Never have a complaint when I have to take my car in to them. More