BMW of Westlake - Service Center

Service was good but I was disappointed that my car was not washed. yaba daba doo i dont know why I have to use twenty five words not washed. yaba daba doo i dont know why I have to use twenty five words More

Every time I take my Car in for Service, Christian always makes sure I'm taken care of and gives me updates on what's going on with my Vehicle. I've always had an excellent experience each time. makes sure I'm taken care of and gives me updates on what's going on with my Vehicle. I've always had an excellent experience each time. More

Always great service. Service department is always quick to respond and online scheduling options add to the convenience factor when in need of BMW service to respond and online scheduling options add to the convenience factor when in need of BMW service More

Excellent customer service! Cassie was very helpful! She knew exactly what the issue was with my car and knew it would take time and arranged a loaner vehicle. She knew exactly what the issue was with my car and knew it would take time and arranged a loaner vehicle. More

John has always taken care of all my service needs. You won't be disappointed taking your vehicle to BMW of Westlake they sure know how to get the car in and out back to you in proper working conditions. I won't be disappointed taking your vehicle to BMW of Westlake they sure know how to get the car in and out back to you in proper working conditions. I will continue to buy and service here. More

Got a screw in the tire, they had one in stock. Also changed my brake fluid and washed my car. All in about an hour and a half changed my brake fluid and washed my car. All in about an hour and a half More

Super fast service and great communication. Christian did a great job of explaining the problem and getting it fixed right away. Never have any issues with this service department. a great job of explaining the problem and getting it fixed right away. Never have any issues with this service department. More

Gods job finding source of oil leak. They put a dye in my x5 a couple of months back and got it last visit . Now I know. x5 a couple of months back and got it last visit . Now I know. More

Experience with the staff was phenomenal and I really appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blowe appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blower harness wiring. My cover for this area was behind the passenger seat but wasn't reinstalled. That would also have been appreciated. More

This was a visit for 10,000 mile service on a new '21 X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1. X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1.) Car was detailed and cleaned completely except for the windows which were terrible. Worse than when I dropped off the car. They had to be re-done when I got home. 2.) Although there were no other customers, it took a good 10-15 minutes to retrieve my car. Not world class service here ( Cassie was not there). More