BMW of Westlake - Service Center

Excellent service department. Cassie is very helpful. Prices were about what would be expected for a dealership. Friendly service staff. Great to deal with. They do great work. Thank you. Prices were about what would be expected for a dealership. Friendly service staff. Great to deal with. They do great work. Thank you. More

Cassie is incredible helpful and has always provided timely service. She always makes herself available and holds an extremely high standard for her customer service. timely service. She always makes herself available and holds an extremely high standard for her customer service. More

Convenient for taking my car in for service. Pleasant Staff. BMW needs to go back to including oil changes as covered on their vehicles regardless of where you are in your lease. Staff. BMW needs to go back to including oil changes as covered on their vehicles regardless of where you are in your lease. More

The employees are very friendly and informed me of the work that was done verbally and by photo and impending future work to watchout for. work that was done verbally and by photo and impending future work to watchout for. More

Great people and service! Cassie always does a nice job keeping me informed of what the status of the vehicle is and when it will be ready. keeping me informed of what the status of the vehicle is and when it will be ready. More

Cassie was awesome and very supportive. I tried westlake store and advisor John was rude and did not want to help at all. i explained my situation to John at Westlake and John hung up on me i called Middle store and advisor John was rude and did not want to help at all. i explained my situation to John at Westlake and John hung up on me i called Middleburg store and Cassie was awesome from the start and was appologetic from the start that the Westlake advisor hung up on me. i will only deal with the middleburg store for now on and Cassie will be my advisor. More

Service department where very nice and attentive. Everything that was done or needed to be done was explained to me with details. I'm satisfied with the service I received. Everything that was done or needed to be done was explained to me with details. I'm satisfied with the service I received. More

Cassie is always so friendly and professional. She is great to work with and keeps you informed on the progress of your service. I appreciate her and the rest of the team. great to work with and keeps you informed on the progress of your service. I appreciate her and the rest of the team. More

Efficient service. Friendly staff. In and out in a timely fashion. Great job. I would recommend their service to others seeking to get work done. fashion. Great job. I would recommend their service to others seeking to get work done. More

They are very unorganized and not reliable at all,... I was not satisfied and they try and cheat you out your money and warranty ,.... jus terrible was not satisfied and they try and cheat you out your money and warranty ,.... jus terrible More